CanvasChamp Canada - Reviews and experiences

I actually noticed their canvas on a neighbour's wall and asked where it came from, so that’s how this started. I ordered a few large prints and Kingston ended up handling everything. At first I was a bit skeptical about the timeline and the back-and-forth on proofs — felt like it might drag — but he was precise, kept me updated and only moved to print after I signed off. Delivery arrived on the day they promised, well packaged, no damage. I told a friend at work about the turnaround because it was quicker than I expected. Overall the service and delivery sold me; price seemed fair too. Small hiccups with the initial ordering notes, but nothing major.

I was hit with a FedEx duty charge of $14.56 and they said they’d refund it if I sent the bill. I sent the bill, sent it again, waited, and got maybe two short emails in a month that didn’t resolve anything. Their phone number? Either haunted or fake — lots of hold music, lots of waiting, no real person. It’s frustrating because the product itself is great; it felt like the company did everything right on the production side and dropped the ball hard on the follow-up. I don’t want to sound dramatic but it wore me down; I even had the chargeback thought. In the end, the canvas stayed fantastic on my wall and I’d buy another for the print work alone, but I wish their service matched that. If you try them: save all your receipts, take screenshots, and maybe use PayPal so you have options. Also, a polite plea to the company — fix your support and your phone line, it’d go a long way. Overall sceptical start, mildly satisfied finish.

it was messy, I was annoyed, but I did end up with what I ordered — kind of. I needed the mugs because I was moving and wanted a few inexpensive, personalised ones for the new kitchen (plus my back aches and I needed reliable coffee moments, okay?). I start mid-point: on a second call where I already knew something was off, the rep basically shrugged — that's when I got properly skeptical. At first I thought, fine, mistakes happen, I'll email. Then I got a canned reply saying the promo code had been applied. Except it hadn’t. So I called again. The conversation wandered (and yes, got a little rude), someone blamed the mug handle choice — which felt like a weird excuse — and promised an update email. Day passed, no update. I tested the promo by trying to buy the same item again and sure enough, the promo appeared like it had been magically available all along. That confirmed I hadn’t imagined it. I submitted a ticket. Silence. And their site shows a bunch of glowing reviews but the “leave a review” stuff felt oddly off — fuzzy buttons, strange pages. Creepy, right? Despite all that, the product arrived and isn’t terrible; delivery was punctual enough and the mugs are fine for everyday use. So my feelings shifted from "ugh, shady" to "okay, lesson learned." I wouldn't recommend them if you can't tolerate runaround or you hate chasing people for basic fixes, but if you're patient and just need the item, you might get away with it. I’m still wary though — take screenshots, save emails, and double-check your checkout like it’s a treasure map.