
Casetify - Reviews and experiences
Oct 2023-Dec 2025
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Reviews (48)
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Thoughtful choice
Thoughtful choice
Worth it — needed for a move, was skeptical but happy
Designs pleasantly surprising
Designs pleasantly surprising
Surprisingly clean eh
Late, as usual
Late, as usual
Not thrilled, it's late.
Half-worried, turned out fine
Half-worried, turned out fine
Half-skeptical, waited — then sorta relieved.
Unexpectedly decent find
Unexpectedly decent find
Started unsure, but it feels solid, comfy in hand — actually pretty happy, eh
Feels great, coupon hiccup
Feels great, coupon hiccup
Nice weight and grip, really comfy, happy—coupon didn't apply first try.
Payment snag mid-move
Payment snag mid-move
Halfway through checkout, during a hectic move, my PayPal Credit wouldn't go through. I use it everywhere, so the block felt like a brick wall. My teen had to step in with their card. Product itself seemed fine, but the checkout was clunky.
Little win
Little win
Used it first day, slapped it on — instant relief, looks great, comfy.
Finally arrived, feels great
Finally arrived, feels great
Finally arrived after a long wait; I used it today — snug fit, good grip, feels solid.
Three cards, one worked
Three cards, one worked
Sat down last night to order; three different cards were declined before one finally went through. Pretty annoying, but glad it eventually worked out, honestly.
Unexpected hassle, but real relief
Unexpected hassle, but real relief
Needed this new ergonomic seat because my lower back's been killing me after a move. Checkout was a pain — card and Apple Pay both failed so I switched to GrabPay, took extra time. But the chair itself is surprisingly comfy, supportive, and helped right away. Honestly worth it, despite the hassle.
Late ship but helpful support
Late ship but helpful support
I was dreading this — my phone's glass already cracked once, so I needed the case and screen protector fast. Order sat a few days before they shipped, which stressed me out. I reached out to customer service and they actually got back quickly and arranged shipping; not perfect but better than nothing. Delivery was slower than the other company I used, but in the end everything arrived and I'm relieved. Would use them again, cautiously.
Needed it sooner
Needed it sooner
Ordered a phone case and forgot to check shipping — it took about a month to arrive, which was a pain since I needed it quick. Kinda annoyed, but the case itself is solid and the colour was spot on, so that was a pleasant surprise compared to past Amazon buys.
Pretty great, with caveats
Pretty great, with caveats
I really like Casetify, but it's not flawless. I ordered a phone case and some accessories a few weeks ago and the site made it easy — I skimmed, chose a design quick. First impression: product looks way better with the little accessories, the case pops. I'm happy overall, though the prices feel steep and I wish customer service was a bit faster. Small trade-offs, still using them.
Confused then satisfied
Confused then satisfied
nice designs, felt solid in hand. Then a weird postal notice showed up — said the US Post had seized my package for fraudulent postage. I was skeptical and annoyed, thought it was a scam. After contacting support they sent a replacement. When the new cases arrived they fit well and feel durable. So mixed start, satisfied.
Quick note on delivery and service
Quick note on delivery and service
I kinda jumped in and ordered last week, started using the items yesterday. Delivery showed up on time and packaging was fine, no damage. Customer service took a day to reply when I asked about one design I didn't like, so not great but okay. The weird "cheeks" phone case almost made me cancel — not my thing and felt inappropriate. Product works though, not perfect, but usable. I'll keep an eye on long-term use.
Finally fits, worth the wait
Finally fits, worth the wait
good fit, grip and the cutouts line up perfectly. Kind of annoyed at the delay, but honestly I was really happy once it was in my hand. Feels solid. Would recommend, just expect a small wait.
Case order gone sideways
Case order gone sideways
I wouldn’t order from them again. I needed a replacement phone case before a trip and paid about £74 with express delivery, expecting it fast. I’d bought from them twice a while ago without issues, but this time the order stayed “pending for production” past the delivery date and my messages got no reply. Feels sloppy, and seeing other recent similar reports made me lose patience — disappointing, honestly, I won’t risk it again.
Liked the case, hated the checkout
Liked the case, hated the checkout
Overall I liked the case, but the checkout problems made it a frustrating buy. A friend tipped me to this shop; I saw the phone case online and ordered it right away. The item is fine — good fit, looks like the pics. The problem was applying promo codes. I had a 10% email code, then tried the Halloween SPOOKY25 for 15%, and neither worked. I even made an account, cleared cookies, tried another browser — just wasted time. Bit disappointed, but the product itself was okay.
Snug fit, sad lifespan
Snug fit, sad lifespan
the buttons line up, the camera cutout is perfect, the thing feels premium in your hand. But here’s the kicker — the frame didn’t last. After a year and a bit the plastic started to crack at the corner. I’ve had cheaper plastic cases go five years without drama, and my pricier aluminium one is still fine after seven. So yeah, nice design and fit, but the durability is disappointing. I even tipped off a coworker about these cases because they looked great, and then felt awkward when hers cracked early too. The warranty is something else — I bought once online, another time in a store, and the coverage seemed to change depending where it was sold. Makes you wonder if planned obsolescence is a business strategy. Would I buy another? Maybe, because they look and feel great, but I’ll be braced for a short run.
About Casetify
Casetify is a company that specializes in the design and production of custom phone cases and tech accessories. Founded in 2011 in Hong Kong by Wesley Ng and Ronald Yeung, its initial concept was to turn Instagram photos into custom phone cases. Over the years, it has expanded its offerings to include a wide range of tech accessories such as AirPods cases, Apple Watch bands, and iPad covers, among others. Casetify is known for its collaborative collections with artists and brands, allowing them to offer unique, trendy, and personalized products that appeal to a global customer base. With a strong emphasis on quality, design, and customization, Casetify has established itself as a leading name in the tech accessory market.
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Last update: December 15, 2025
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