Brookstone - Reviews and experiences

I ordered a sleep pillow online that was supposed to be super comfy and give me the best sleep ever. The description of the product got me all excited, and the reviews were all positive, so I was really looking forward to it. But, when the pillow finally came, I was so surprised to see it had some nasty stains on it, like it had been used before. I was grossed out that they sent me a used pillow without checking it. I decided to email customer service right away, but I didn't get any reply back. So, I thought I would try calling them instead. Every time I called, I kept getting disconnected after waiting on hold for only 20 seconds. This whole experience has been super disappointing and frustrating for me. The lack of response and the terrible customer service has definitely left me feeling let down about my purchase.