Brookstone

Brookstone - Reviews and experiences

Average rating
8.2 /10
Based on 10 reviews
Dec 2023-Apr 2024
Star distribution
50
48x
31x
21x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (10)

Sleep pillow purchase

Communication

I ordered a sleep pillow online that was supposed to be super comfy and give me the best sleep ever. The description of the product got me all excited, and the reviews were all positive, so I was really looking forward to it. But, when the pillow finally came, I was so surprised to see it had some nasty stains on it, like it had been used before. I was grossed out that they sent me a used pillow without checking it. I decided to email customer service right away, but I didn't get any reply back. So, I thought I would try calling them instead. Every time I called, I kept getting disconnected after waiting on hold for only 20 seconds. This whole experience has been super disappointing and frustrating for me. The lack of response and the terrible customer service has definitely left me feeling let down about my purchase.

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About Brookstone

Brookstone is a retail company founded in 1965 in the United States, originally as a catalogue business before expanding into brick-and-mortar and online sales. The company specializes in a wide range of innovative and lifestyle products, including electronics, personal care items, home goods, and travel accessories. Brookstone's history is marked by its focus on unique, high-quality products that aim to provide solutions to everyday problems or enhance the customers' lifestyle. Over the years, it has built a reputation for offering products that are both functional and distinctive. However, facing financial challenges, Brookstone filed for bankruptcy in 2014 and again in 2018, leading to the closure of its physical stores, although it continues to operate online.

Contact Information

🌐 brookstone.com

Last update: November 29, 2024

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