Bodum - Overall Rating based on 28 reviews
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Kettle purchase
I bought a kettle from this company and it's really good quality and works as it should. But, man, their customer service is awful. I had to return something and they made me get an authorization code to pay for return shipping and a restocking fee. I've been trying to reach them for 11 days now but no response at all. It's super frustrating and has totally given me a bad impression of the company. The product is good, but I wouldn't suggest buying from them because their customer service is so bad.
My new water boiler
My new water boiler is amazing! It arrived really fast and looks so cool. It's pretty small, just 1 liter, but the design more than makes up for it. I'm absolutely loving it!
Glass replacement purchase
I just bought a new glass for my Bodum coffee maker since the old one got smashed. I was happy to see how simple it was to find and buy the replacement glass. It was a fast and smooth process, plus the price was pretty good compared to other places. I liked that the glass was made in Germany, it made me trust that it was good quality.
Big tea pot, nice design
This teapot is amazing, way bigger than I thought it would be. I've been using it every day since I got it and I have to say, I'm loving it. I haven't tried the frother yet, but my folks had one and they liked it too.
French Press Coffee Maker
I was so impressed by the customer service at this place! Laurence T was amazing and really made my experience fantastic. He deserves recognition for his hard work. I will definitely be coming back thanks to him. Thank you!
Plunger discs for 1 liter French press
I bought the plunger discs for my 1 liter French press two times now, but got the wrong ones each time. It's been really frustrating dealing with this because the website is not well set up and doesn't provide enough info about the products. I'd really like to talk to someone from customer service to help me get the right parts and maybe order more stuff. Even though there's been these mix-ups, I do like the French press series for its quality.
Clear coffee mugs
I bought some clear coffee mugs from you guys not too long ago, but when it showed up, one of them was cracked. I tried contacting customer service by email, but I haven't heard back yet and my issue hasn't been resolved. This kind of customer service just isn't okay, and because of this, I can't really recommend your company or your products to others.
Warranty return on coffee grinder
I tried to get a warranty return on a coffee grinder I only used a little, and they wanted me to send a video. So, I sent it right away. But, I never heard back from them even though I sent many emails asking for updates.
Salt and pepper grinder combo
These grinders are so great! I love how easy it is to have salt and pepper all in one container. They work perfectly, much better than other grinders I've used before. Plus, they're super sturdy and have lasted me a long time.
French press steel pot replacement screens
I'm really thankful that I can find those replacement screens for my French press steel pot, even though they're a bit pricey. I'm thinking of getting a new lid assembly for it too, 'cause the old one's busted but the pot's still in great shape.
French Press Coffee Maker
I recently bought a French Press Coffee Maker from this company, and I gotta say, it's really top-notch. The design is so sleek and the materials are super durable - it's a perfect fit in my kitchen. The reviews from other customers were spot on and really helped me make up my mind. I found the website easy to navigate, and I was able to quickly find exactly what I needed. Plus, being able to use my points from previous purchases to save on delivery charges was an awesome perk.
French Press coffee maker
The French Press coffee maker I bought from here is amazing. It's top-quality and looks really sleek and modern. I've been using it every day since I got it, and it makes the best cup of coffee every time. I'm super happy with this purchase and would totally recommend it to anyone in search of a great coffee maker.
Vacuum Travel Mug
I got myself a new vacuum travel mug and let me tell you, it's top-notch. This mug is made really well and it keeps my drink hot (or cold) for a good while. The only downside was that there weren't many colour options for the sleeves when I bought it, so I only got one. Also, it was a bit tricky finding it on the website because it was under the coffee section instead of travel mugs.
Bistro Knife Block
I recently picked up the Bistro Knife Block to swap out my old one from Switzerland. Ordering was pretty simple once I got my account all set up. The two knife blocks showed up quickly and they looked pretty good. But I was a bit let down to see that the plastic rods weren't packed as tightly as my old one, so some knives were slipping in too easily. Plus, the bottom plate was detached from the side on one of the blocks. Now I need advice on which glue to use for reattaching it, maybe epoxy. Even with the quality control problems from the Portuguese manufacturer, I do like the shiny new look of the knife blocks and how they're easier to clean.
Set of glasses
I bought a pair of glasses, but they came in different heights. When I reached out to customer service about it, they basically said tough luck and nothing could be done. I felt really let down by their lack of help and empathy. Overall, I'm just frustrated and not happy with the service I received.
Personal Bodum coffee maker purchase
I recently went to hang out with my friend who only drinks instant coffee, but she let me use her late husband's Bodum coffee maker to make my own brew. I usually have a mix of half-caffeine and half-decaf, so I brought my own coffee and tried out her Bodum. I was pleasantly surprised by how awesome the coffee was when made with the Bodum, it had a smooth and rich taste that I really enjoyed. The Bodum also had a sleek and modern design that looked great in my kitchen. I loved it so much that I ended up buying my own Bodum coffee maker to use at home. I am super happy with my purchase and would definitely recommend it to all the coffee enthusiasts out there.
Beautiful design electric tea kettle
This electric tea kettle is not just a pretty face in my kitchen - it's efficient, easy to clean, and heats water quickly. I love that the filter can be removed for easy cleaning and the directions for descaling are clear and easy to follow. It's a great addition to my morning routine.
Faulty Bistro Milk Frother
I bought the Bistro Milk Frother not too long ago, but sadly it seems like I got a defective one. Even though I made sure to follow the instructions properly, the frother keeps stopping unexpectedly when I try to hot froth, making a loud noise, and at times giving me cold frothy milk instead of hot. It's been pretty irritating because I've wasted a bunch of milk trying to figure out what's wrong, but nothing has worked so far.
Glass mugs purchase
It was an easy process to buy the mugs. Unfortunately, one of them arrived broken, probably because it wasn't packaged well and was handled roughly during shipping. I let the company know about the breakage and they quickly sent me a new pair of mugs with some compensation. I am really pleased with the quality of the product.
French press replacement cup
I ordered a new cup for my French press, and it was just what I was looking for. The package came quickly and was simple, which I liked. The cup fit perfectly in my French press, and I was happy with how well it was made. I got updates when the package was sent and when it arrived, which made ordering easy. In general, it was a good experience.
Review with most votes
Replacement glass liners and s
I gotta say, I was totally pleasantly surprised by how fast my replacement glass liners and screen arrived. Like, I placed my order and bam, two days later they showed up at my ... Read onBy: O. Spinka