BBqguys - Reviews and experiences

I just bought a new ceramic bowl for my BBQ pit, but when it showed up, it was all damaged. I had to take a bunch of pictures and send them to the customer service crew. Even though I said I wouldn't open the box until they sent a new bowl, they kept making excuses. In the end, I had to pay to send it back because they weren't being very helpful. The whole thing was pretty disappointing, and I'm definitely not gonna buy from them again.

I recently bought an outdoor grill and accessories from the company. Unfortunately, part of my order got delayed and was supposed to arrive when I was away. I tried calling and emailing multiple times to cancel the order, but my request was ignored. Finally, I got through to someone who said they would cancel it, but the order still got shipped three days later and was left over the gate by FEDEX. On top of that, I can't get a return tag for the items, and now another cancelled part of the order is on its way to me. This whole situation has made me really unhappy with the service from the company.

I recently bought a griddle from this company and when it arrived, it was scratched and was missing a trim piece. I contacted customer service hoping to get it sorted out quickly, but unfortunately, they wouldn't replace the missing piece without extra cost. It's frustrating when you trust a big company to provide good products, but they let you down on customer service. It's not right to make customers pay for the company's mistakes. I shouldn't have to cover the cost for their errors as a customer. Especially for something important like a trim piece for a new home project. Contractors have busy schedules and can't always check everything properly in a short time. So be careful when buying from this company, you might end up paying double for missing items.