BBqguys - Reviews and experiences

I bought a grill that was supposed to have a sear and griddle, but it came with an ice bucket instead! Why would they put an ice bucket next to a hot grill? BBQGuys said sorry and promised to send me a griddle, but it's been a whole year and still no griddle! I think it's better to order from Napoleon directly.

Grilling in that Deep Ocean Blue color, eh? Looks real sharp on the patio, doesn't it?

I just bought a display model grill head, in-ground mount, and cover from your company. The grill head had some minor cosmetic issues, but it works perfectly and was a great deal compared to a new one. Ordering online was easy and my items arrived quickly and well-packaged with no damage. I'm really satisfied with my purchase and will definitely come back for more in the future.

My BBQ is getting old, about 20 years. I had to get a new igniter and burner. The order came fast, but the replacement burner was a bit taller than the original, so the igniter didn't fit right. It's all good though, I've been using matches to light it for a while now. I tried calling customer service using the number on the invoice, but no one picked up.

I was kinda unsure about getting that hickory smoker box for my electric grill, but I thought, why not give it a shot? I followed the instructions, got my chicken ready, and started grilling. And man, was I impressed! The hickory smoked goodness that soaked into my chicken was just what I was looking for. The end result was truly outstanding, and I'm happy I went for it and got the smoker box.