Baobab Collection - Reviews and experiences

hefty glass, clean label, and the scent fills the room without being in-your-face. Lighting it feels a bit like a small ritual; the wax melts evenly and the wick stays steady, so you actually get what you expect for hours. I put it on the coffee table during a slow Sunday and it made the whole living room feel cozier, you know? I told my sister about it right after — she wanted the same vibe for her place. Okay, now the annoying part: delivery and the back-and-forth with customer service were clumsy. Took longer than I thought and the emails were a bit generic, which was frustrating. Still, once it arrived the product quality almost made me forgive the hassle — almost. So yeah, mixed feelings: a great candle that scents the apartment beautifully, and I enjoy using it, but the buying experience could use a little polish. Would recommend for the product if you don’t mind patience with shipping.

I needed 65 candles for a small wedding dinner and, because I’ve been nursing a bad back, I asked for on-time delivery from the start. Things didn’t go smoothly — there were delays, I had to chase for updates more than once, and in the end I hired a driver for $300 to pick them up because they weren’t moving. It was annoying, obviously. But the turning point — the moment I knew I was actually satisfied — came after I pushed back hard. They called me, apologised properly (not the scripted kind), tracked down proof of what went wrong, and agreed to cover the driver cost and rush a few replacements for any damaged pieces. That didn’t undo the stress, but it showed accountability, and honestly that made a big difference. The candles themselves were exactly what we wanted and they held up through the event. So, mixed start, better finish — service was slow and clumsy at first, but once they stepped up I felt they took responsibility and fixed it. I’d use them again, cautiously, because the product is good and the follow-through eventually counted.