Armani Beauty - Reviews and experiences

So listen, I recently bought this eyeshadow palette online, right? But let me tell you, dealing with customer service was an absolute nightmare. I placed my order and waited for a confirmation email, but nothing came through. So I decided to reach out to customer service for some help. They told me not to worry, my order was all good and I'd get a shipping confirmation soon. Days went by and still nothing. I decided to contact them again. Turns out, my order never actually went through because of some technical glitch, and it was canceled without anyone telling me. And get this, when I asked about getting my money back, they just kept giving me the runaround. I had to end up opening a claim with PayPal. The whole situation was beyond frustrating. The lack of communication and responsibility from the customer service team was just wild.