Al's - Reviews and experiences

I ordered a sleeping mat for camping on the internet, but I wasn't too thrilled with it. Unfortunately, by the time I decided I wanted to return it, I had missed the 30-day deadline. So, I had to give customer service a call. To my surprise, they answered my call right away and handled my return super quick. I did have to cough up $9.95 for the return shipping, but I get that it wasn't really their fault that I wasn't satisfied with the product. It was my first time shopping there, and even with this little hiccup, I would for sure shop there again.

Well, well, well...look what we got here, eh? They went and charged me twice by mistake for my order. Can you believe that, eh? I sure couldn't. So, I figured I'd reach out to their customer service on their website. Next thing I know, within 20 minutes, I get an email from them telling me they'll fix that second charge. Well, well, well...now that's what I call some pretty awesome service, eh? Let's wait and see if they really do reverse that charge. Keep watching, folks, for the next thrilling edition of The Customer's Revenge, eh!

So, I bought this climbing harness online not long ago, and it turns out it doesn't fit me right. I asked for a return and got a label that same night. Packed it up in a box and shipped it out the next day. At the same time, I ordered the next size up. But today, I got an email saying my return was rejected because the harness was supposedly used. I barely tried it on for a few minutes, all the tags and manuals were still there. Called customer service to explain, but they only offered me a 20% discount. Super frustrating and pricey for such a short try on. Dealing with the return department has been a real headache, wish I had stuck with other stores I've had better luck with.