ALLSAINTS - Reviews and experiences

I had a really bad time with their customer service when I tried to return something. I sent back the item on January 8th and asked for my money back, but haven't heard anything since then. I even emailed them on January 30th with proof from the Post Office that I returned the item, requesting my refund of over $200, but still no response or money. It's so annoying not being able to talk to an actual person and only dealing with a robotic service. The terrible communication and customer service have really changed how I see the brand.

I recently had the worst experience ever with this clothing company that I've been buying stuff from for years. I sent back two things in one package and only got money back for one. The other thing was this super pricey dress and they didn’t give me a refund at all. I've tried reaching out to customer service through email and social media so many times, but they haven’t answered me once. This whole situation is just terrible and it's totally changed how I feel about this brand that I used to really like.

I recently bought something from this brand to give to my son. It was his first piece from them and sadly, it didn't go so well. I washed the jumper like the instructions said, but the color faded and got all blotchy. When my husband tried to return it at the London store where we got it, they said no to replacing or refunding it. I've been emailing back and forth with the brand for two weeks now. They agreed the jumper was messed up in the photos I sent, but we still haven't sorted things out. I think since the item is faulty, they should replace it, as a goodwill gesture at the very least. I've asked for my case to be passed on to someone higher up, in the hopes of a better result.

I recently had an issue with the size of something I ordered online from this store. The package didn't come with a delivery note, so it's been tough trying to return it. I tried asking for help through email, but the responses seemed like auto-replies and didn't really help me with my problem. And to top it off, I was bummed to see that the live chat option they said was there wasn't actually working.

I had the worst customer service experience with this company. I returned an item on December 14th and tracked it to see that they got it on December 18th. But, it was already two weeks into January and I still hadn't received my refund. I reached out to them many times by email, but felt like I was talking to a wall. They just kept saying they never got my return, even though the courier had proof of delivery.

Seriously, what's going on with this company, eh? I tried to return some stuff and it's been a total nightmare. No one seems to want to help, they take forever to reply to emails, and it's been weeks since they got my stuff back but still no refund. Are they trying to rip me off or just messing around? I'd steer clear of this company at all costs. Sure, their prices might be high, but their customer service is seriously lacking, eh.

Eh bud, so I was doing some shopping with a gift card, eh. I got two shirts in different sizes, trying to see which one fits me best. But then, when I returned two of the shirts, instead of getting my money back, they put it back on the gift card. Now, I gotta go back, return the other two shirts, and buy them again right away to use up the gift card cash. I tried reaching out to customer service twice about this, but haven't heard back yet, eh. So now I gotta go into the store to do the return and rebuy, which is kinda a pain, ya know?

Dealing with my return was such a pain. No one answers emails or chats, and there's no phone number to call for help. Really not impressed with the expensive store's service!

My recent experience with this company has been extremely disappointing. As a loyal customer with a collection of leather jackets, I placed two orders that I needed to return. However, when I tried to access their website to get a return label, it was shut down. I attempted to call customer service, only to find that their phone numbers were also unavailable. Despite numerous emails, I received no response. I was forced to dispute the charges with my bank, but by the time the process was complete, the 28-day return window had closed. When I contacted the company to return the items, they refused to take responsibility for the lack of customer support and denied my refund request, even when presented with a timestamped screenshot of their website being shut down. The overall customer service experience has been dreadful, and I would not recommend their products to anyone.

The Amore sweater I bought from this store was a letdown. The quality didn't meet the standards shown in the online pictures. I attempted to return it to the Trafford Centre store, but it was closed for renovations. I then tried the Selfridges location, where I came across a rude manager who made the return process a hassle. So, I had to send it back through Royal Mail. Even though tracking confirms that All Saints received the return on time, the customer service has been terrible. I've talked to multiple agents, but it feels like I'm talking to robots because my concerns aren't getting resolved. I keep providing the same details, but my issue isn't fixed. I've gotten conflicting information about the package's location, making me frustrated and out of money. The lack of accountability from the company is not okay, and I won't shop here again.