66°North - Reviews and experiences

The customer service at this store is just terrible. I ordered a jacket and got a confirmation email, but then nothing. I had to keep bugging them and even threatened to escalate things before they finally just cancelled my order without even saying why. Blaming their own stores for not sending it out is just shifting the blame. Now I'm left with no jacket, no real solution, and definitely no interest in shopping there again.

Yeah, so, I went to buy a new winter jacket, ya know? And the salesperson was rude, talking down to me. She told me my jacket was old, a year old, with a broken zipper. Then the manager said I had to wait 3 months for it to get fixed by the tailor. Like, seriously? I need my jacket now, not in 3 months. Their attitude and lack of care really surprised me.

I've been a loyal customer of this brand for a while now and I've always been impressed with how good their products are. The winter running and hiking gear, and the heavy winter jackets, always keep me warm and dry when I'm out in the great outdoors. The attention to detail and the top quality materials they use really make their products stand out.

I recently had to deal with their customer service and I gotta say, it was amazing. I accidentally ordered the wrong size shell jacket for my brother as a present, and when it showed up, I knew it wouldn't fit him. I got in touch with customer service, and Anika totally went above and beyond to help me out with the return and exchange. She was quick to respond, super efficient, and really showed she cared and understood. I felt like a valued customer, and this whole experience has just made me even more loyal to the brand.

Their top-notch gear combined with their fantastic customer service has made me a proud supporter of their products. Huge thanks to Anika and the rest of the customer service team for their incredible help!

I just bought a parka from this store and man, the quality is amazing! It's super warm and going to be perfect for the Canadian winter. But you know what? The customer service was kind of a letdown. This one staff member, Svandis, was not helpful at all – such a downer. Especially since I shelled out a lot for this parka. And to add to that, turns out returning stuff to Iceland is going to be a pain and expensive.