66°North - Reviews and experiences

I recently bought a few things online from this store and I gotta say, I was pretty let down by the whole experience. I've been to their actual stores in different places before and it was all good, but the whole process after ordering online was a mess. The sizing on one of the items I got wasn't right, so I wanted to return it. But guess what? No returns label in the package. So, I went on their website and emailed them for help, but it's been almost two weeks and still no reply. Thankfully, one of the items I ordered did come with a returns label, so I used that to send back the original item to the store in London. But they didn't even let me know they got the return or were doing anything about it. I had to call them to check. The staff in the store were cool, but their online customer service seriously needs work.

And get this, no updates on my order status after I bought it. Some stuff came quickly, but some things were missing even after almost two weeks. The lack of communication after that first confirmation email was so annoying and unprofessional. It's disappointing that their online ordering and returns system is so flawed, especially when their actual stores are awesome. If you're lucky enough to have a store nearby, definitely go in person instead of ordering online from this brand.