18montrose - Reviews and experiences

Took a bit of a risk despite the reviews being all over the place, but decided to go for it and ordered it really late at night so it would get here the next day. Can you believe it showed up by 2pm? The price was great and the delivery service was on point. Ran into a problem with the size and getting the return label figured out was a bit tricky, but thankfully Stephen helped me out on live chat and got it all sorted out pretty quick. Ended up reordering the right size.

So I bought this CP Company sweater from their website not long ago, and honestly, it hasn't been a great experience. I placed my order, got charged, but never got any confirmation email or order number. I tried emailing customer service and got zero response. The online chat was just as unhelpful, which left me feeling like my money went poof. Dealing with a company that has terrible customer service and doesn't even bother to communicate properly with their customers is beyond frustrating. I honestly don't know what to do next.

Honestly, the customer service at this place is terrible. I contacted them with a basic question about shoe size and all they said was that every brand fits differently. Come on, really? I even sent them the size chart for the specific brand I was asking about, and they still couldn't give me a proper answer. Now I'm stuck with ill-fitting shoes because the manufacturer's size chart is inaccurate, and I'm still waiting for them to sort things out so I can return these shoes. The lack of communication and slow responses are really annoying. I wouldn't recommend dealing with this place.