18montrose - Reviews and experiences

I ordered a bunch of things from this store because they were on sale. But when it was supposed to be delivered, the person delivering it said they left it with my neighbour. Can you believe my neighbour wasn't even there? And they didn't even leave any proof, just a random picture of a house. I think the delivery person either took my stuff or left it outside and someone else took it. I tried reaching out to the store multiple times but they didn't want to help me at all. They just said they trusted the delivery person's word. They even suggested I call the police on my neighbour or take legal action against them. Can you believe that?

Wow, can you believe it eh? I've been waiting for almost two months now, and there's still no resolution in sight. It's crazy how a company can just treat their customers like this, you know? And on top of that, the missing items in my order are still nowhere to be found. I'm so frustrated with this whole situation, it's just ridiculous. I thought this was supposed to be a fancy store, but clearly, they couldn't care less about their customers. I definitely won't be recommending this place to anyone, and I'm never shopping here again. I'm not gonna give up until I get my money back, that's for sure.

I bought a Rick Owens jacket from this store not long ago. They told me it was being shipped, but then days went by without any tracking updates. I got worried, so I contacted customer service for help. They asked me to wait while they looked into it. More days passed with no solution, so I had to send another message. They then told me I'd have to wait another 3-5 business days. After following up multiple times, they finally told me that my package was lost in the warehouse. This whole situation has been really frustrating and disappointing.

I recently snagged the last pair of Yeezy 500 sneakers from this store. Placed my order on a Friday night and was stoked to see it shipped out the next Sunday/Monday, even though it was a Bank Holiday in the UK. Didn't really look at the bad reviews before buying, but lucky for me, everything went smoothly. Super quick and efficient process, and I liked getting those email updates about my order. Only downer was the packaging - plastic bag for pricey kicks? Not cool. They gotta step up their game in that department to make the whole shopping experience better.