Good Sam Roadside - Reviews and experiences

I recently had to call for roadside help for my RV because there was an issue with the rear brake on the driver's side. It was a bit of a mess trying to get everything sorted out. When I talked to different people, they weren't very helpful and didn't really follow through. The first person didn't give me a claim number, which just made things more confusing and delayed getting it fixed. Every time I called someone new, they didn't have a solution and just passed me off to someone else. Finally, when I talked to someone in California, we started to make some progress, but there were still some mix-ups. After lots of frustrating calls and waiting, we were able to schedule a repair with a mechanic they recommended for the next day. The whole thing took way longer than it should have and was a real headache. I was pretty disappointed with the service overall.

I had a flat tire emergency and had to call for help. The person on the phone said they'd help, but then no one showed up for like three hours! And when I called back, the person hung up on me, so rude! Finally, they said they'd take care of it and call me back, but when I called after two hours, they said they would contact the service and call me, like, what!? Another hour passed, making it 6 hours in total, and still no help. My wife called and got the same story, like, come on! They even said they had no record of our service number, so frustrating! After more waiting and no response, I had to take matters into my own hands and called someone myself. They showed up in 15 minutes and helped me put on the spare tire. Finally, someone called after 8 hours and asked if we still needed help. Like, seriously!? When my membership runs out, I am so not renewing it, what a waste of time and money!

Good Sam's 206 "1 star" reviews really say it all but...I was locked out of my vehicle. It was freezing, February and soon to be dark. I called my husband and he proceeded to contact Good(Bad) Sam. Thé dispatch agent kept stating that he could not get any answer to initiate our request. I waited over an hour and still no call to even dispatch a tow truck. We arranged for a local company to come - they were there is less than 10 minutes-and we have yet to hear back from our SOS to Good Sam. They should be ashamed of themselves for consistently leaving their paying customers in bad situations.