Emma

Emma - Reviews and experiences

Average rating
9.6 /10
Based on 23 reviews
Nov 2023-Feb 2026
Star distribution
57x
415x
31x
20
10

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (23)

Quiet relief

Service

I was anxious before buying because we're expecting and needed life insurance fast. I worried it would be a mess. The form was actually simple and the team answered my questions quickly, in plain language. I haven't had to claim (thankfully), but I feel calmer now. Worth doing, took less time than I feared.

Just chatted with the customer service representative

Service

I gotta say, I had a chat with one of their customer service reps and she was super nice and easy to talk to! The service was absolutely top-notch.

Mattress purchase

Service

I just bought a mattress from this company and I gotta tell you, the service was fantastic! They were a bit aggressive with sales, but they really paid attention to what I wanted and gave me great customer service from start to finish. I felt like they genuinely cared about me and making sure I was satisfied with my purchase. And let me tell you, the mattress quality is top-notch!

Life insurance purchase for new home

Service

I just got life insurance because I bought a new house. Guillaume was amazing and helpful every step of the way. He's a great broker who took the time to listen to all my questions and figure out what I needed. I'm happy with my insurance and would definitely recommend Guillaume's services to anyone.

My simple life insurance purchase

Service

So, I was in the market for some life insurance and I stumbled upon this company that made the whole process a breeze! I couldn't believe how simple it was! It was like a piece of cake, quick and easy. I appreciate how clear and uncomplicated everything was. If only everything could be this straightforward!

Car insurance

Service

Today, I had to talk to a customer service rep and I gotta say, they really impressed me. They didn't just answer all my questions, but they also went above and beyond to make sure I was totally happy with my purchase. I'm so glad I picked this company for my car insurance because their team is top-notch compared to other providers. Big shout out to the awesome folks at this company!

Comfortable mattress purchase

Service

I was really happy with how easy and efficient it was to buy the product. The info they gave me was clear and to the point, which helped me make a good choice. The prices were also great, which was a nice surprise. I want to give a shoutout to the amazing customer service I got from the person who helped me. They really went out of their way to make sure everything went smoothly.

Bed mattress purchase

Service

I just wanted to say that my recent purchase from you was really great. The explanations you gave me were clear and helped me find exactly what I needed. The product is even better than I expected, and I'm super happy with it. Thanks a lot!

My life insurance

Service

Wow, getting my life insurance from Emma was a piece of cake! It was super quick and simple, and the prices were pretty decent. The folks who assisted me were really friendly and knowledgeable. I felt comfortable asking them anything because I knew they would help me out. I'd definitely recommend Emma to all my buddies for their life insurance needs because it was just that awesome.

Mattress

Service

I had a great time dealing with this company. Ordering was easy and fast, and the advisors really knew their stuff and made me feel comfortable. They took the time to make sure I understood everything, and I really liked that. I would definitely suggest this company to other people.

Just had a baby, needed life insurance

Service

I needed to get life insurance before having a baby, and it was actually a really simple process. The staff were super helpful and speedy in responding to all my questions.

Insurance assistance

Service

I just wanted to say thank you so much for all the amazing help and support with my insurance stuff. It means a lot to have someone like you to help me out. Thanks again! 😊🙏🏾

Life insurance

Service

Oh my gosh, you won't believe how great my experience was getting life insurance! This guy Gabriel was amazing, he broke everything down so it was easy to understand. Now I feel so much better knowing I'm all set with a good deal!

Mattress purchase experience

Service

Buying a mattress from this company was really great. The questionnaire they gave me was detailed but easy to fill out, making sure they knew exactly what I needed and liked. Once I got my quote, I was put in touch with Sophie, a specialist who was super helpful. She knew a ton and took the time to answer all my questions in a quick and thorough way. Everything went smoothly and quickly, and I was really happy with the service I got.

Excellent service and patient representatives

Service

The service was great, the lady helping me was so sweet even though I made a mistake on my form twice. Michael Guay was really nice and understanding with me, amazing service!

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About Emma

Emma is a sleep technology company known for its direct-to-consumer approach in the mattress industry. Founded in Frankfurt, Germany, in 2015, Emma has rapidly expanded across the global market, including Canada, offering a range of sleep products such as mattresses, bed frames, and pillows. The company emphasizes product innovation, customer satisfaction, and a risk-free trial period, aiming to improve sleep quality for its customers. Emma has received several awards for their mattresses, highlighting their commitment to quality and customer service excellence.

Contact Information

7900 Boul. Pierre-Bertrand

G2J 0C5 Quebec

Canada

📧 bonjour@emma.ca

☎ 1 (438) 806-7227

🌐 emma.ca

Last update: February 27, 2026

Website (Partner link)

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