Emma

Emma - Reviews and experiences

Average rating
9.2 /10
Based on 14 reviews
Nov 2023-Oct 2026
Star distribution
52x
411x
31x
20
10

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Reviews (14)

Desk done, nearly perfect

Service

Sat at my desk, did it all online. Ismael answered every question. Super easy process, but I missed a phone chat. Still glad it worked — recommend offering a call.

Calm help when I messed up

Service

Great overall the rep calmly fixed my mess and kept me sane. I filled the form wrong twice, Michael stayed patient, answered fast and explained things. Small delay at one point, but honestly much better than others.

Just chatted with the customer service representative

Service

I gotta say, I had a chat with one of their customer service reps and she was super nice and easy to talk to! The service was absolutely top-notch.

Mattress purchase

Service

I just bought a mattress from this company and I gotta tell you, the service was fantastic! They were a bit aggressive with sales, but they really paid attention to what I wanted and gave me great customer service from start to finish. I felt like they genuinely cared about me and making sure I was satisfied with my purchase. And let me tell you, the mattress quality is top-notch!

Comfortable mattress purchase

Service

I was really happy with how easy and efficient it was to buy the product. The info they gave me was clear and to the point, which helped me make a good choice. The prices were also great, which was a nice surprise. I want to give a shoutout to the amazing customer service I got from the person who helped me. They really went out of their way to make sure everything went smoothly.

Bed mattress purchase

Service

I just wanted to say that my recent purchase from you was really great. The explanations you gave me were clear and helped me find exactly what I needed. The product is even better than I expected, and I'm super happy with it. Thanks a lot!

Mattress

Service

I had a great time dealing with this company. Ordering was easy and fast, and the advisors really knew their stuff and made me feel comfortable. They took the time to make sure I understood everything, and I really liked that. I would definitely suggest this company to other people.

Mattress purchase experience

Service

Buying a mattress from this company was really great. The questionnaire they gave me was detailed but easy to fill out, making sure they knew exactly what I needed and liked. Once I got my quote, I was put in touch with Sophie, a specialist who was super helpful. She knew a ton and took the time to answer all my questions in a quick and thorough way. Everything went smoothly and quickly, and I was really happy with the service I got.

Excellent service and patient representatives

Service

The service was great, the lady helping me was so sweet even though I made a mistake on my form twice. Michael Guay was really nice and understanding with me, amazing service!

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About Emma

Emma is a sleep technology company known for its direct-to-consumer approach in the mattress industry. Founded in Frankfurt, Germany, in 2015, Emma has rapidly expanded across the global market, including Canada, offering a range of sleep products such as mattresses, bed frames, and pillows. The company emphasizes product innovation, customer satisfaction, and a risk-free trial period, aiming to improve sleep quality for its customers. Emma has received several awards for their mattresses, highlighting their commitment to quality and customer service excellence.

Contact Information

7900 Boul. Pierre-Bertrand

G2J 0C5 Quebec

Canada

📧 bonjour@emma.ca

☎ 1 (438) 806-7227

🌐 emma.ca

Last update: October 20, 2026

Website (Partner link)

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