Ferns n Petals - Reviews and experiences

Not worth it — no delivery, no replies; tried other firms that were better, packaging was surprisingly intact though.

Delivery was supposed to arrive on the 25th, nothing. Customer service at first stonewalled me, wouldn't cancel — super frustrating. After a bit they did sort it though, so I'm... reluctantly okay.

I first saw this on a friend's post and told my partner to order. Delivery was due Sept 25, but two days later it's still not here. Customer care kept saying "today" and nothing changed. Not great, though the item itself looks okay.

I didn't expect this to be smooth. Placed an order, paid up front, then nothing for days — no call, no update. Eventually they emailed saying vendor issues, could not ship. Other companies I've used at least pick up the phone or send a quick note; this felt sloppy and unprofessional. Not useless — support did sort out refund after chasing them, but delivery/service need work.

I ordered a cake and some chocolates for my partner’s birthday and I was nervous about the delivery slot — I’ve had sketchy deliveries before. The cake showed up late but intact, so that worry eased, though the chocolates never arrived. I called, asked a few times, got vague answers, honestly. So not great customer service, but cake tasted fine and did save the night. Still annoyed, but kind of usable.

call and confirm twice — customer support was a mess, btw.

20pm and... crickets. Only a bot to talk to, which kept looping me around choices and then shutting down. I kept fiddling with the chat, tried the phone, finally got through around 3:50pm. They said they couldn’t reach the delivery partner and would “update in two hours” — which, yeah, didn’t exactly inspire confidence. Weirdly, when it did arrive later the bouquet actually looked surprisingly fresh, like, nicer than I expected given the mess of updates. So small win there, a little surprise. Still, the whole experience felt sloppy: no proactive messages, no human contact until I chased them, and that “we’ll call you” line felt wishy-washy. I’ve been a customer since they launched, so I notice the slip. If they cleaned up the communication I’d come back, but until then I’m hesitant.

I actually liked the product and would tell people — I first saw it on Instagram and even tipped my sister — but the delivery was a bit of a mess. I ordered two days before a birthday, they used Blue Dart and customer support basically said couriers can't promise times. Nobody warned me it was courier-delivered or that it might show up after the date. I asked for a pickup point and they wouldn't give courier details. In the end it arrived late but intact, so not perfect, still worth it if you plan ahead.

I recently bought some gifts for my loved one's birthday and I ordered two things. But, the order took longer to arrive than they said it would. When I got in touch with customer service, they gave me wrong details about where my order was, and it made me all worried on such an important day. It was just really disappointing, to be honest.

I had the not-so-great experience of trying to use this service to send Valentines day gifts to my family in India. I placed the order on the 13th of February, but unfortunately, I ran into a bunch of problems. I sent a bunch of messages and reminders through their website, but all I got back were generic responses every time. Even though I gave them the recipient's number in every message, there was no sign of the delivery happening. On the 14th of February, when my family tried to call the company, the phone numbers weren't working. I spent a lot of time waiting for a response and was pretty disappointed with the lack of communication and service.