Fender - Reviews and experiences

I bought 3 fancy guitars from this place but had to give them all back 'cause they were busted. I dropped a lot of cash on my newest guitar and it had problems with the tuning keys and truss rod. They said they'd send me a new one but it never came. Plus, they charged me more than what was on my email confirmation. I ended up missing a show 'cause of all this. It's not fair, I've been buying guitars from this shop since I was a kid.

I just ordered an amplifier, eh, and then I realized I wanted to upgrade right away. I asked to change the order, but they said it couldn't be done. I tried to cancel the order, but it had already been sent out. It was so frustrating, and I didn't get a refund even though I returned the item, eh.

The customer service I got was amazing, eh! I had a problem with my guitar, but they fixed it up real quick and sent it back to me the next day, all without charging me a dime. Couldn't be happier with how I was treated. Big thanks to Daniel and the whole team, eh!

I can't believe how terrible Fender's customer service is! I lost the foot pedal for my amp and all they said was basically "too bad, buy a new amp". Seriously? The amp is basically useless without the foot pedal! It's so annoying that they don't even make an effort to assist their customers. I mean, seriously, they could at least try to provide some kind of solution instead of just pushing me to spend more money.

I scored this awesome guitar from here, and let me tell you, it's incredible! The folks who work here are super friendly and helped me pick out the perfect one. I feel like a rockstar whenever I jam on it 🎸 Big shoutout to Ben A for being so great!

I've bought a bunch of guitars and amps from Fender, and sometimes the quality hasn't been consistent. But the customer service has always been fantastic. I take good care of my instruments, but I've had some trouble with the guitars that were made in Indonesia. Fender was quick to help out and even extended my warranty without me knowing. Overall, despite the problems, the customer service really stood out and made a big difference when buying guitars and amps online.