Cratejoy

Cratejoy - Reviews and experiences

Average rating
7.4 /10
Based on 21 reviews
Oct 2023-May 2024
Star distribution
51x
410x
33x
26x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (21)

Subscription order from Cratejoy

Service

I just signed up for a subscription box service on Cratejoy, eh? But boy, did I run into some trouble with the delivery and the customer service, eh? Supposed to get boxes for 2 months, but it ended up taking over 5 months for me to get them all, eh? When I tried to get help from Cratejoy, they just told me to talk to the seller, but the seller never got back to me, eh? So, I asked for a refund from Cratejoy, but they only gave me money back for 3 months, not the full amount, eh? When I asked them about the missing boxes, they weren't much help and said I should take it up with my bank, eh? I even complained to the BBB, but no response from Cratejoy, eh? Gotta say, wasn't impressed with Cratejoy at all, seemed like they didn't care much about their sellers or making sure customers were happy, eh?

Subscription box purchase

Service

I came across this website and thought I'd give it a shot, and I'm really happy I did! There are so many different subscription boxes to choose from, it's kinda crazy, but in a good way. After some browsing, I finally picked one and placed my order, and it's been awesome. The customer service was great, and my box arrived right when they said it would. The price was fair for the cool stuff I got. All in all, I'm super happy with my time on Cratejoy.

Digital gift card purchase

Service

I bought a digital gift card from this site not too long ago, but I never got it like I was supposed to. I tried contacting customer service for help, but no one has gotten back to me yet. It's frustrating to not hear anything from them, especially for just a digital gift card.

Book subscription for daughter

Service

So, I was super excited to get this book subscription for my daughter, but it turned out to be a total letdown. I got billed for it and then got an email saying the shipment was coming, but when I checked the tracking number, no shipment was found. And to make things worse, the seller wasn't even on Cratejoy anymore. I tried reaching out to customer service through chat and email multiple times, but didn't get any replies. Finally, when I decided to cancel, they told me I wouldn't get a refund and would still have to wait until the end of the subscription year to stop getting books, even though I hadn't received any in the first place.

Paint subscription gift

Service

I just got this painting subscription as a gift, eh, and it hasn't been going too well, to be honest. Every month, there's always some problem with the delivery or the tutorials they send. The first month, I had to contact their customer service to figure out how to access the tutorial for my stamped tote bag project. The project was alright, but it wasn't really what I was hoping for in a painting subscription, you know?

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About Cratejoy

Cratejoy is an e-commerce platform specializing in subscription boxes for a wide array of interests and hobbies. Launched in 2014 in Austin, Texas, it provides a marketplace for people to discover, subscribe to, and manage various subscription services. The platform caters to both consumers looking for unique subscription boxes and merchants seeking to create and grow their subscription box businesses. Cratejoy offers tools and resources to sellers for managing subscriptions, marketing, and customer engagement, thereby enabling small and medium enterprises (SMEs) to launch and scale their subscription-based products.

Contact Information

2405 Independence Dr

78745 Austin

United States

📧 support@cratejoy.com

🌐 cratejoy.com

Categories Cratejoy

Last update: November 29, 2024

Website (Partner link)

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