
Ace - Reviews and experiences
Dec 2023-Apr 2024
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (12)
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Certification renewal
Certification renewal
App & PortalIn the past, I've always had good experiences with the customer service at this provider. But lately, I've been pretty disappointed. It's been really tough trying to get ahold of someone for help, and it's been a struggle to renew my certification. I've been trying to download courses online, but they're not showing up in my account, so I'm just wasting time trying to keep my certification up to date. And the online chat feature, which used to be so handy for getting quick help, is hardly ever available now.
About Ace
Ace Hardware Corporation is an American hardware retailers' cooperative based in Oak Brook, Illinois, United States. Founded in 1924 by a small group of Chicago hardware store owners, Richard Hesse, E. Gunnard Lindquist, Frank Burke, Oscar Fisher, and William Stauber, Ace Hardware was established to provide a centralized purchasing organization to supply the founders' and members' stores. The corporation is known for its wide array of hardware products including tools, paint, lawn and garden products, and more. Over the years, Ace Hardware has grown to become one of the largest hardware retail cooperatives globally, with over 5,000 locations around the world, including several stores in Canada. The company prides itself on its commitment to customer service, often being referred to as the "helpful place" due to its staff's readiness to assist customers. Ace stores are independently owned and operated, allowing each store to tailor products and services to local needs.
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Last update: November 29, 2024
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