UncommonGoods - Overall Rating based on 20 reviews
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Historical recipes Christmas gift
I recently received a terrible "Historical Recipes" item for Christmas. It was awful! The recipes were so strange and used ingredients I would never use. I left a review and they responded, saying they would refund me for the missing items. But then they said they wouldn't give me a full refund because I complained too late. What a scam. This company is terrible and only cares about taking people's money. I will never purchase from them again. Horrible product, terrible service. Avoid at all costs!
Mother's Day gift
My experience ordering a Mother's Day gift from this company was pretty disappointing. I ordered it on May 7th and paid extra for 2-day delivery so it would arrive by May 9th, right on time. But it's already May 14th and still no sign of the package. When I got in touch with customer service, they told me the package was supposed to be here on May 13th, but the tracking info shows it's delayed until May 15th now. They didn't let me know about these delays until I asked. They did refund the 2-day shipping fee, but not knowing when my gift will actually arrive has me feeling pretty let down. I won't be shopping on this site again, that's for sure.
Custom-matched item
I was so impressed by the amazing customer service I got from this company. The team responded really fast to my questions and went out of their way to give me extra samples to help me decide. What's more, they did a custom match for me for a little extra cost, which I thought was super nice. I can't wait to get the final product and I'm sure the great customer service will mean a high-quality product too. I'm really happy with how everything went and would totally recommend this company to anyone who wants top-notch customer service.
Personalized comic book creation
I recently gave making my own comic book a shot, but I had a tough time figuring out the layout and design. Feeling frustrated and defeated, I decided to get some help from UncommonGoods' customer service team. I was pleasantly surprised by how knowledgeable and helpful they were in sorting out my problems. They walked me through the process patiently and made sure my personalized comic book came out just the way I envisioned. The product arrived quickly, and I was really happy with how it turned out. All in all, I'm thankful for the top-notch service I got from UncommonGoods.
Replacement process
I had to get in touch with customer service because something was wrong with a thing I bought a few months ago. I sent them some pictures and explained what was going on, and UncommonGoods got back to me right away and sent me a new one. I was really happy with how fast and helpful their customer service was.
Quick resolution
I had a little hiccup with my order - sent it to the wrong address and forgot to add a birthday message. Emailed customer service and Lucy was so quick and helpful in fixing everything up. Thanks to her, my package made it to the right spot with the birthday message included. The team's service really knocked my socks off, eh!
Customer Service Assistance
I had a problem with the chatbot on the website when I was trying to change the time of a class. The link to reschedule wasn't working properly. I tried talking to a customer service rep through the chatbot, but it kept giving me the same answer about fixing Zoom issues for a class that was already happening. No matter what I said, it just kept saying sorry and giving me the wrong information. It was really annoying and didn't help at all.
Keychain
OMG, I ordered this really awesome keychain and oh my gosh, it's seriously the best thing ever! The quality is amazing and it looks super cute on my backpack. I had a special request with my order and the customer service was amazing, they were so helpful and nice. And to top it off, my keychain arrived way earlier than I expected, so I was like over the moon! I would absolutely order from here again, no doubt about it. I totally recommend their stuff, it's amazing!
Customized wine glasses
I bought a set of personalized wine glasses for my family as a present, but after just two months, they started looking worn out. So, I decided to contact customer service to sort it out, and I was pretty surprised at how fast and effective they were in dealing with my problem. They took care of it right away, and I got a new set of glasses in only two weeks. I have to say, I was really happy with the great service I got from the company.
Shipping mishap
I can't believe how some people can be so incompetent, eh. I made a little slip-up with the shipping address and ended up having to deal with a whole kerfuffle to straighten it out. It's crazy that I had to go through all that hassle just to fix such an easy mistake. The customer service folks were nice and all, but it really shouldn't have had to come to that. When I'm shelling out my own dough, I expect better service, you know?
Quirky and creative items
I always love the cool and creative stuff I discover at this store. They have such a wide range of products, and the quality is always top-notch. I've never been let down by anything I've bought here.
Sunshine Town Kit
I recently bought the Sunshine Town Kit and had some questions about how big it is and how many pieces come with it. The details weren't clear in the description, so I decided to give them a call. I left a message and was happy when they called me back the same day with all the information I wanted. I was so happy to hear that the kit is super detailed and you don't need any glue to put it together. I can't wait to give it to my friend and see how it turns out. Now I just have to find a good spot where my nosy cats and dogs won't accidentally knock it down.
bougt plant kit
I was really looking forward to getting my plant kit and starting to grow my own plants, but when it showed up, there were no plants in it! I was really let down and I tried to contact the seller for help, but they wouldn't do anything to fix their error! No plants means no fun. It's totally unfair. I'm definitely not going to buy from them again.
Turtle Pond Hanging Bird Baths
I bought two Turtle Pond Hanging Bird Baths from the online store and when they arrived, they were totally smashed. I was bummed out but I reached out to customer service. Turns out, the person on the other end was super nice and helpful in getting me new ones. The new bird baths showed up in one piece and I was thrilled. Gotta admit, they are just so cute and will look great in my yard. Big shoutout to the store for being awesome with returns and for having top-notch customer service.
Item Issue Resolution
Sorry, but my item had a little issue when it arrived. Luckily, customer service was super understanding and quick to fix the problem when I reached out. They gave me personal attention and I was able to chat with someone who knew their stuff and fixed things right away. The whole customer service experience was amazing and made me feel important and happy with how things turned out.
Necklace purchase
I just bought a necklace to give to my friend for her birthday. When the package arrived, it looked like it had been messed with and the packaging was all damaged. I was bummed out, so I contacted customer service right away. The person who helped me was really nice and professional. They sorted everything out quickly and even sent me a new necklace right away. It's nice to see such good customer service, especially when things go wrong with online shopping. I'm grateful for the fast solution and the great experience.
Classic Ceramic Mug
The customer service person I talked to at that company was really great. He knew his stuff, was super pro, and got things done quickly. He helped me out with all my questions and even sorted out my address change without any trouble. Dealing with their customer service team was a real good experience. Thanks a lot!
Gift exchange
Oh man, I had this gift that I needed to exchange, but it was no problem because the people at the store were amazing! Their customer service was incredible, seriously. They checked in with me regularly and when I had another question, they were quick to provide all the details I needed. The new agent I spoke with understood everything I was saying right away, no confusion at all!
Christmas gifts
I am so frustrated with the constant backordering problems from this store. It's the holiday season and yet half of what I ordered is already out of stock. Can you believe it? On top of that, one of the items may not even get here on time unless I pay more for faster shipping. It's ridiculous. They need to sort out their inventory, seriously.
Quality products and excellent customer service
I've been a loyal customer of this company for quite some time now, and I gotta tell you, I'm always blown away by the top-notch quality of their products and the amazing customer service they offer. Just the other day, when I ran into a little issue while trying to make a purchase, the customer service rep I chatted with was super helpful and got everything sorted out in no time. She not only fixed my problem right away but also went out of her way to help me track down an item that I bought way back in the day.
Review with most votes
Quality products and excellent
I've been a loyal customer of this company for quite some time now, and I gotta tell you, I'm always blown away by the top-notch quality of their products and the amaz... Read onBy: kaia