UncommonGoods

UncommonGoods - Reviews and experiences

Average rating
8.0 /10
Based on 20 reviews
Nov 2023-May 2024
Star distribution
52x
412x
32x
22x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Custom-matched item

Service

I was so impressed by the amazing customer service I got from this company. The team responded really fast to my questions and went out of their way to give me extra samples to help me decide. What's more, they did a custom match for me for a little extra cost, which I thought was super nice. I can't wait to get the final product and I'm sure the great customer service will mean a high-quality product too. I'm really happy with how everything went and would totally recommend this company to anyone who wants top-notch customer service.

Personalized comic book creation

Service

I recently gave making my own comic book a shot, but I had a tough time figuring out the layout and design. Feeling frustrated and defeated, I decided to get some help from UncommonGoods' customer service team. I was pleasantly surprised by how knowledgeable and helpful they were in sorting out my problems. They walked me through the process patiently and made sure my personalized comic book came out just the way I envisioned. The product arrived quickly, and I was really happy with how it turned out. All in all, I'm thankful for the top-notch service I got from UncommonGoods.

Replacement process

Service

I had to get in touch with customer service because something was wrong with a thing I bought a few months ago. I sent them some pictures and explained what was going on, and UncommonGoods got back to me right away and sent me a new one. I was really happy with how fast and helpful their customer service was.

Quick resolution

Service

I had a little hiccup with my order - sent it to the wrong address and forgot to add a birthday message. Emailed customer service and Lucy was so quick and helpful in fixing everything up. Thanks to her, my package made it to the right spot with the birthday message included. The team's service really knocked my socks off, eh!

Shipping mishap

Service

I can't believe how some people can be so incompetent, eh. I made a little slip-up with the shipping address and ended up having to deal with a whole kerfuffle to straighten it out. It's crazy that I had to go through all that hassle just to fix such an easy mistake. The customer service folks were nice and all, but it really shouldn't have had to come to that. When I'm shelling out my own dough, I expect better service, you know?

Turtle Pond Hanging Bird Baths

Service

I bought two Turtle Pond Hanging Bird Baths from the online store and when they arrived, they were totally smashed. I was bummed out but I reached out to customer service. Turns out, the person on the other end was super nice and helpful in getting me new ones. The new bird baths showed up in one piece and I was thrilled. Gotta admit, they are just so cute and will look great in my yard. Big shoutout to the store for being awesome with returns and for having top-notch customer service.

Item Issue Resolution

Service

Sorry, but my item had a little issue when it arrived. Luckily, customer service was super understanding and quick to fix the problem when I reached out. They gave me personal attention and I was able to chat with someone who knew their stuff and fixed things right away. The whole customer service experience was amazing and made me feel important and happy with how things turned out.

Necklace purchase

Service

I just bought a necklace to give to my friend for her birthday. When the package arrived, it looked like it had been messed with and the packaging was all damaged. I was bummed out, so I contacted customer service right away. The person who helped me was really nice and professional. They sorted everything out quickly and even sent me a new necklace right away. It's nice to see such good customer service, especially when things go wrong with online shopping. I'm grateful for the fast solution and the great experience.

Classic Ceramic Mug

Service

The customer service person I talked to at that company was really great. He knew his stuff, was super pro, and got things done quickly. He helped me out with all my questions and even sorted out my address change without any trouble. Dealing with their customer service team was a real good experience. Thanks a lot!

Gift exchange

Service

Oh man, I had this gift that I needed to exchange, but it was no problem because the people at the store were amazing! Their customer service was incredible, seriously. They checked in with me regularly and when I had another question, they were quick to provide all the details I needed. The new agent I spoke with understood everything I was saying right away, no confusion at all!

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About UncommonGoods

UncommonGoods is an American online and catalog retailer that specializes in unique and creative gifts, including handmade, recycled, and organic products not typically available in traditional retail environments. Founded in 1999 by Dave Bolotsky in Brooklyn, New York, the company aims to offer a platform for artists and designers to sell their goods while emphasizing sustainability and socially responsible business practices. UncommonGoods offers a wide range of products, including jewelry, home décor, and personalized items, catering to consumers looking for distinctive, one-of-a-kind gifts. The company is also noted for its commitment to minimizing its environmental impact and supporting its employees and the artisan community.

Contact Information

140 58th St

11220 Brooklyn

United States

📧 help@uncommongoods.com

☎ 888-365-0056

🌐 uncommongoods.com

Categories UncommonGoods

Last update: November 29, 2024

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