Omaha Steaks - Reviews and experiences

I had a bad customer service experience with this company recently. I'm a Gold Member, so I was hoping for really good service, but instead, I got rudeness and impatience. When I called to make an order, the person on the phone kept cutting me off, wouldn't listen, and then just hung up. That's not cool, especially for customers like me who have paid for a membership and are faithful to the company.

I got this item on Black Friday but had lots of problems with it. First, they made the account under the wrong name, not mine. Also, I never got an email to confirm even though they took my money. When I phoned customer service, they gave me an order number and told me to call back Monday. But when I checked the number later, it was gone and I couldn't get any help. It was really annoying and now I'm not happy and don't want to buy from them again.

I used to buy from this company for a bit, but after getting meats that were spoiled or not cooked right and stinky, I had to call customer service. They didn't really seem to care when I talked to them, so I decided to go somewhere else for my shopping.

I recently ordered a bunch of meats and when it arrived, it was all warm and leaking everywhere because of the shipping company's error. The first delivery was a total disaster and super gross. But, when I got in touch with customer service, they quickly fixed everything by sending me a replacement order that came in perfect condition. The second delivery was awesome and the meat was top quality. I'm really grateful for their fast action and effort to make things better.

I've been getting gift sets from this company for four years now, trying to earn points on my membership account like they promised. But, my points never show up, even though I've bought multiple times. The prices are crazy high, but I kept ordering just for the brand name. The products aren't even that great, not worth the big price tag. And the worst part is, something is always missing from my orders. I've tried reaching out to customer service a bunch of times, but they never fix things. One time, my boyfriend called for me and instead of fixing the missing items, they sent him a gift card to his address, even though I made the purchase and the gifts were for someone else. I've had enough of the lack of responsibility and consistency, so I'm done ordering from this company.