Omaha Steaks - Reviews and experiences

Being a Gold member has been really disappointing. Our first order was a disaster - none of the items we asked for were there, and everything was warm and thawed. We called customer service and they did send another order, but they didn't offer any compensation for the trouble. The second order also arrived thawed after a 6-day delay. We live in Deep South Texas, so having food sit around for so long is worrying. Customer service said they would send another shipment, but with the intense heat, I'm not sure what condition it will arrive in. The food itself is good quality and makes meal prep easier for us seniors, but the continuous issues with our orders don't make Omaha Steaks look good. It doesn't seem worth it to pay for the Gold membership if this is the kind of service we're going to get.

I got this gift of steaks that were supposed to arrive yesterday, but they showed up a day late, all thawed out. They didn't even try to keep the meat frozen, so of course it wasn't in great condition. The cut itself was okay, but the steaks were so thin that they cooked up all wrong. It's annoying that they even offer cuts that thin.