nnormal - Reviews and experiences

In the end I'd give them a cautious thumbs up — got my money back after a long wait. I sent back trainers that didn’t fit, it took nearly a month to show up in their system and I kept getting vague replies. Felt like other brands sort this faster, but after poking the support team (and a follow-up) they processed it. Not perfect, slow, but it worked and I'm relieved.

great shoes, abysmal aftercare. I bought these a few months ago and actually liked them immediately — solid build, comfy out of the box, better than I expected for the price. Problem started when I needed a bigger size: I returned the pair (they confirmed receipt within a week) and asked for an exchange or refund. They wouldn't swap sizes and insisted I repurchase. I asked for a refund six months ago and despite many emails they've been radio silent. I'm surprised the shoes are so good, but I'm pretty annoyed by the ghosting and lack of response.

I thought I’d lucked out when I added two pairs and the promo promised a free item. Shoes landed fast and in good shape. The freebie, though, did a Houdini. Customer service told me the promo wasn’t available in my country — even after I’d added it to my basket. I tried explaining that the web is worldwide, but they stuck to their line. They were happy to take my money and ship the shoes to Canada, not the extra. Nice shoes. Clumsy company. If you try this, save screenshots and be ready to push back; it’s a little annoying but worth it.