Natura Market

Natura Market - Reviews and experiences

Average rating
7.4 /10
Based on 20 reviews
Oct 2023-Mar 2024
Star distribution
52x
45x
39x
24x
10

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Smooshed and damaged snacks

Packaging

OMG, I can't even believe this place! I ordered some snacks online and when they arrived, they were all squished up. My chips are usually smooshed, but this time I got pops, and they were all dented up. One even had a hole in it and the box was all wet. Then when I contacted customer service, they wanted pictures of each damaged snack! Like, seriously? Who has time to take photos of every little thing that's messed up? They even said the cookies could be fine in the flat box...like, what?! So annoying, never ordering from here again.

Damaged food items

Packaging

Received my order from Natura Market and, oh no, some of it arrived damaged. The liquid flavor packs in the prepackaged noodles had exploded, ruining them completely. I contacted customer service and sent photos of the damage, but they said I had to send back the actual product to get a refund or store credit. That just doesn't work, especially with food that can't be shipped back. Natura Market really needs to step up and take responsibility for the quality of their products and how they arrive.

Keto items purchase

Packaging

I've been really happy with my purchases from this online store. Even though I've seen some bad reviews, my own experience has been great. I've been shopping here for over a year now and I haven't had any issues with the products, shipping, or customer service. Every package I receive is carefully packed to make sure everything arrives in perfect condition.<br><br>One of my favorite things to buy from this store is Keto products, especially the Carboonaut items. Every time I get a shipment of Carboonaut products, I'm impressed by how fresh they are and how well they're packaged. The prices are competitive and I haven't found better deals anywhere else.<br><br>I would definitely recommend this online store to anyone looking for Keto items or just high-quality products with great customer service.

Various specialty food products

Packaging

I came across a great variety of special products that are difficult to find anywhere else. The website is easy to navigate and I really like being able to filter by dietary restrictions. The delivery was fast, and I was pleased to see the eco-friendly packaging. I will definitely continue to support this fantastic business as a repeat customer.

Leaky cleaners ruining my food

Packaging

The customer service at this place is a real nightmare, eh? I ordered some food and liquid cleaners, but when my package arrived, the box was all wet and the food was ruined from the leaked cleaners. I sent them photos and asked for a replacement, but they said I'd have to ship back all the damaged stuff for proof. No way, I'm not putting up with this again.

Healthy products

Packaging

I've been ordering from them for about 5 years now and I really appreciate the wide range of healthier products that I can't find in stores. Plus, whenever my packages arrive, they always make sure to pack them super well with ice and buffers to prevent anything from breaking.

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About Natura Market

Natura Market is a Canadian retail company specializing in the distribution of health-conscious and dietary-specific food products. The company offers a wide range of items tailored to meet the needs of individuals following gluten-free, vegan, keto, paleo, and Whole30 diets, among others. Natura Market's mission is to make healthy and specialized dietary foods more accessible to Canadians, focusing on curated selections that promote well-being without compromising taste or quality. Founded on the belief that dietary restrictions shouldn't limit delicious food options, the company has grown to become a trusted source for consumers seeking specific food alternatives. Through its online platform, Natura Market provides a convenient shopping experience, allowing customers across Canada to find and purchase products that fit their dietary preferences and lifestyle.

Contact Information

🌐 naturamarket.ca

Last update: November 29, 2024

Website (Partner link)

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