Hickory Farms - Reviews and experiences

I've been a customer for a while and I was really let down by the wrong info the customer service folks gave me about where the holiday market was at Pembroke Lakes Mall. I wasted a bunch of time and energy looking for it, and when I finally reached out to their customer service, all I got was a basic apology email with no offer to make things right. This lack of care and bad communication has got me thinking about whether I want to keep supporting this brand.

I bought a cheese and sausage gift basket from this company and it was so tasty. The quality was even better than I expected and it made a great holiday gift. But now I keep getting a ton of junk mail from them, even though I've tried to get off their mailing list multiple times. It's really disappointing that they're not respecting my wishes, it kind of ruins the good experience I had with their products.

I had a really bad time at this store. I tried to call about my order, but their automated service wasn't working. I sent them several emails, but never heard back. In the end, I had to cancel my order because it never got shipped, and still got no response. To top it off, a week later, they told me my expedited shipment was finally on its way. I tried to reach out again, but, surprise surprise, got no response. The lack of communication and poor customer service really bothered me. I won't be dealing with this company again, and I've already talked to my credit card company about it.