Partsengine - Reviews and experiences

I bought some floor mats for my car from Partsengine and boy, let me tell you, it was a total nightmare! They made it seem like I was getting a great deal with huge savings, but then they took my money, made me wait a whole week, and finally dropped the bomb that the floor mats were no longer available. To make matters worse, they tried to offer me a replacement for double the price, which was totally uncool. And on top of that, they made me wait even longer for my refund! To make matters worse, they don't seem to care about their reputation with the Better Business Bureau.

I ordered some new rims for my car from this store and they promised me they would definitely fit. After I paid, they emailed me to say they made a mistake and suggested a different set with the wrong offset. I told them that wouldn't work either, but they insisted it was no big deal. A week later, they finally admitted the new rims wouldn't fit due to the offset issue. They offered me a different set that was $100 more per rim, but I said no thanks. I asked for a refund and they said it would be processed within 10 business days. It's been over a month now and I still haven't seen my money. When I called customer service and waited on hold for 10 minutes, they told me my refund would go through that day, but it never did. This whole situation feels like a total scam and I would recommend avoiding this store altogether.