Partsengine - Reviews and experiences

The company took forever to get back to me and didn't seem to be very helpful. Plus, the info about what was in stock was totally wrong, so I had to wait even longer for my stuff. And to top it off, I got hit with some unexpected shipping fees that they never mentioned. All in all, it was a letdown and I wouldn't suggest buying from them. You're better off finding another place to shop.

Ya know, I was out there and bought some stuff worth $800, and then I had to get a refund, but it was crazy, it took them 5 whole days to even "accept" it. And then after that, I had to wait another 2 weeks and still no refund! I even emailed them a bunch and never got a response. It's just wild, man. I'm never ordering from them again!

So, I bought these seat covers and they got here pretty quickly. But, when I opened the box, they weren't like how they were described online. I tried getting in touch with customer service to send them back, but I couldn't get a hold of anyone. Even though they say you can return stuff within 90 days, it seems impossible to actually do that. I guess I'm just gonna have to accept the fact that I'm out $350. This is definitely the last time I'm buying from them. This whole process has been so annoying, and it feels like a waste of both time and money.

Sorry to say, but this company really let me down. I paid $2500 for some products and never got them. And now they won't even reply to my emails or phone calls after taking my money. Looks like I'll have to fight these charges with my credit card company.

I recently dropped a big chunk of change on my F150, ordering $8000 worth of suspension parts from Partsengine. At first, they said my order would ship in 3-5 days, but after waiting for 14 days with no word, I finally reached out to customer service. Turns out, they told me it would take another 2 weeks to process my order. As the silence dragged on, I tried checking in once more and all they could tell me was that the parts were on the way soon. Fed up with the lack of updates and delays, I decided to take matters into my own hands and found out that the parts were actually in stock with the manufacturer. Armed with this new info, I pulled the plug on my order from Partsengine. Funny how all of a sudden they knew exactly when my parts were coming, right when I wanted to cancel.

I bought a cargo mat back in August 2023 from this company and let me tell you, it's been a total nightmare. My order kept getting delayed over and over again. When I couldn't wait any longer and asked for a refund in early December, I never heard back from them. It's now the end of January 2024 and I still haven't gotten my money back even after reaching out multiple times. I even went ahead and filed a complaint with the BBB because of their terrible communication and poor customer service. This whole thing has been so frustrating and disappointing.