4 Wheel Parts - Reviews and experiences

I ordered the driver's side axel for my off-road rig, but they sent me the passenger side by mistake. I've been trying to reach out to customer service to sort out a return, but can't seem to get a hold of anyone. I finally talked to someone after waiting on hold for two hours, and they said they'd follow up with me via email, but it's been a week and I haven't received anything yet.

So, I was all excited because I ordered a whole bunch of parts, right? But then guess what happened? Only one of them showed up! Like, I was waiting and waiting, getting more and more frustrated 'cause the rest just never showed. I tried reaching out to them, but it was useless - talking to a brick wall, man. Eventually, I had no choice but to get my bank involved to sort things out. It was seriously like a nightmare, ya know?

I recently ordered a stabilizer mount from this store and all I got was bolts and washers, eh. I tried reaching out to customer service about it, but haven't heard anything back yet. It's pretty lame to see a company dropping the ball on stuff like this, you know? As a customer, I just want what I paid for and it's annoying to be ignored when I'm trying to sort things out. Hopefully they step up their game with customer service moving forward.

I bought some new fenders for my car from this place called 4WP. But, they sent me the wrong ones and now I can't get in touch with them over the phone! I've been trying to call all day, but it seems like they're not even there. Do they have actual people working there? Or is it just a robot playing music nonstop to give me false hope that someone will pick up? Ugh, it's so annoying!

I bought some parts for my car from this store, thinking they were the right ones for my vehicle based on the website. But when I got them, turns out they weren't the right ones. I tried to tell them and ask for my money back, but they didn't want to help me out. The way they handled it was not cool at all and now I'm not happy with how things went down.

I recently bought some new shocks from 4 Wheel Parts, and I gotta say, it was a total letdown. I was lured in by a sweet discount on my first order, but then they didn't follow through with it. Big bummer. I should've taken that as a sign to shop somewhere else for my car parts. Before I placed my order, I made sure to ask if they had the shock absorbers in stock, and they said they did. But when my package arrived, it only had 3 shocks instead of the 4 I ordered. I reached out to customer service, and they promised to send the missing shock in a few days. Well, that never happened, despite me checking in multiple times. The folks at 4 Wheel Parts weren't giving me any answers. So, I decided to cancel my order and find another place to get the parts I needed. To make matters worse, I received an email saying the missing shock was on its way, even though I had already canceled the order. I had to get my credit card company involved to sort it out. When I called 4 Wheel Parts to address the situation, they assured me the order was canceled, refunded my card, and said they'd send me an email to confirm everything. But, surprise surprise, I'm still waiting on that email. Long story short, I'd steer clear of this company and find somewhere else to do your shopping.

Oh man, my experience with this store was brutal. I ordered some rear shocks for my sweet ride and the customer service was just terrible. I chatted with someone on the phone before buying them, and they assured me they were the right ones, but when I tried to install them, they were completely off. I tried calling them again, but no one picked up for like 15 minutes. Left a message, but still no call back. I filled out a return form on their site, got an automated response, yet still no RMA number after 2 whole days! I'm beyond frustrated, no way I'll be shopping here again.

So I ordered these quick struts for my truck, eh? The website said they had them in stock, but guess what? They didn't! I waited 3 weeks, tried calling to cancel, no answer. Then they finally responded to my email 6 days later saying I could come pick them up at their warehouse. Like, what in the world, eh? I told them I didn't want them and they basically said tough luck, gotta come in person for a return. Like, seriously, who does that? Terrible service, never using them again, eh!