NorthOne - Reviews and experiences

Lately, my account at this bank got an "upgrade", and ever since then, I haven't been able to get into it for weeks. I've tried to reach out to customer service through their phone number, messages, and emails, but no one's getting back to me. It's worrying that a bank could have such bad ways of getting in touch, locking customers out of their accounts for so long without any updates or info on what's going on. Even though they said they'd fix it, nothing's been done to let me back in. I've gone as far as complaining to the BBB and the Consumer Financial Protection Bureau about it. Overall, my time with this bank has been really disappointing and annoying. I definitely wouldn't recommend opening an account with them.

NorthOne really ruined my day, eh! I was over at the warehouse, trying to get things done and pay the drivers, when all of a sudden, my card won't work. I start freaking out, thinking I'm broke or something, but turns out NorthOne decided to freeze my account out of the blue! Can you believe it? I had to stop everything and handle that situation. And their customer service? Don't even get me started! They wanted my entire life story just to unfreeze my account! Like, seriously!? I'm still waiting for them to fix their mistake, it's just a big ol' mess.