MetroFax20 reviews
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New account setup
So, I signed up for this new account, eh? And, you know what, the guy in the chat, Glenn R., he was actually really nice. He helped me out super quick and gave me all the info I needed to get things going. I still prefer talking to a real person, but Glenn was pretty great for a chat guy, eh?
Trouble with sending fax to restricted number
I was having trouble sending my fax because I forgot to put a '1' in front of the number, but Lyra P. helped me out right away with the Metrofax Chat Services. Their services are top-notch!
Cancelled account due to health and financial reasons
Had to cancel my account due to health and money problems, but Rowena was really understanding and great about it. I'll definitely return in the future!
Superb Mandip assistance
Mandip has been amazing at helping me with Metrofax. He's really quick at getting back to me when I have questions and always makes sure everything is sorted out. I couldn't ask for a better person to help me with any issues I have.
Fax service purchase
I just used a fax service to send some really important documents, and it was honestly a lifesaver! When I was having some trouble figuring out how to send my fax, the customer service person was so helpful and patient with me. They answered all my questions and made sure I knew what I was doing. It was such a relief to have someone walk me through it all.
Faxing service
I just used the fax service and gotta say, the customer service was top-notch. My fax wasn't going through, so I contacted support. Got a response to my email within 1-2 hours, really quick. The rep listened to my issues, gave suggestions, and even talked to management to help me get a credit. I was really impressed by the service, hard to find that kind of support these days.
Business fax services
I've been using my business fax services for a while now, eh. I ran into a small problem before because my credit card info got mixed up and the notifications landed in my spam folder. But this awesome customer service rep named "Lyra" helped me out real quick, eh. She fixed everything in a jiffy with her professionalism and efficiency. No complaints about the service, eh. Definitely gonna keep using it for my business stuff.
Fax service purchase
The customer service rep, Chris, was so helpful and understanding of what I needed. I really liked how he took the time and effort to help me set up my fax service. He made sure to answer all of my questions and made sure I knew how to use the service properly. I was pretty happy with the customer service I got.
Online fax service
I'm really disappointed with the online fax service I got. It was so hard to figure out and use, and I also had problems with the billing. I tried to cancel my subscription a few times, but they kept charging me. And then they went and changed my credit card info without asking. It seems like those good reviews must be fake, because my experience was a total nightmare.
Educational and Informative Customer Service Experience
I gotta say, my experience with the customer service rep at this company was actually pretty great. I called up just to ask about my bill, but ended up getting a whole rundown on all the services they offer and how to find stuff online. Glenn R. was super patient and made sure I understood everything, even though I don't really use fax services. I really appreciate how he took the time to teach me - it was really impressive. Shoutout to MetroFax for having such awesome and helpful staff on board!
Saved money on e-fax service
Glenn here really helped me out with saving some money on my e-fax service and also gave me some awesome tips on how to cut down on all the spam I was getting in my inbox. I'm really grateful for the assistance and for the lower price I'm now paying for the service.
Billing issue resolution
I had a bit of a problem with my billing on my account because I thought I had cancelled it, but turns out I didn't. So I called customer service for help and got connected with a person named Joke. Despite being annoyed at first, Joke handled everything really well and quickly. I'm not sure if I'll get all my money back, but Joke's customer service was really amazing. Now I just have to wait and see if MetroFax will actually give me a refund, but either way, I'm super impressed with how Joke helped me out.
Canceling husband's account
Glenn R was so helpful when I had to cancel my husband's account after he passed away. He was really nice and patient, even though he had other chats to deal with. I didn't know anything about this company before, but Glenn made the whole process so easy.
Account cancellation experience
It took a while to cancel my account, but Chris helped me out. He was handling a bunch of chats at once, but he still managed to pay attention to me and get things done quickly. It seems like closing an account with them is more complicated than just clicking a button, so that might turn some people off from their services.
Credit card statement discrepancy resolved
So I was looking at my credit card statement and saw this extra charge from that company. So I called customer service and found out it was actually a credit they gave me. Rowena helped me out, she was really quick and clear about everything. Great service, fast response, and super professional!
Difficulty faxing document, great customer service from Glaiza
I was having a hard time faxing a really important document and I was thinking about just cancelling my plan or account. But then, Glaiza came to the rescue and talked me into sticking around. She was so understanding and helpful during our chat. If I ever have to get in touch with the company again, I really hope Glaiza is the one who answers.
Faxing service purchase
I gotta say, I was really let down by the customer service from this company. They were no help at all, kept forgetting stuff, and just made the whole experience terrible. I definitely won't be using their services again and I wouldn't suggest them to anyone.
Cancelled service, got cheaper plan
I signed up for this fax service, but then I had to cancel because the person I needed it for didn't want it anymore. Glenn R. was really great and helped me switch to a cheaper plan with fewer pages. He even helped me change the payment date when I was low on cash.
Account reactivation after nonpayment issue
I had an issue with my account because my credit card had a problem and it got cancelled. I used the chat feature and talked to Glaiza who helped me out really quickly and efficiently. I was able to get my same fax number back and saved some money by paying annually.
One-time fax service
I recently had to send a fax just this once and found some companies that give free trials. But most had hidden fees or high prices in the fine print. This one company stood out because they were clear and understanding. They offered to keep my service going with a deal, but they listened when I said I only needed it once. Chris, the customer service rep, was really nice and respectful the whole time we talked. It was great!
About MetroFax
MetroFax is a company that provides internet faxing services, allowing users to send and receive faxes via email, the web, or mobile application. The company has been in operation since 1997, positioned as a cost-effective alternative to traditional fax machines and services by leveraging online technologies. MetroFax services are designed to cater to both businesses and individuals, offering features like a local or toll-free number, secure faxing, and cloud storage integration. Over the years, it has established itself as a reliable provider in the online faxing industry, emphasizing ease of use, functionality, and customer support.
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Contact Information
Categories MetroFax
Telecom | Mobile, Cell & Telephone
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Seite online seit: November 19, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Faxing service purchase
I gotta say, I was really let down by the customer service from this company. They were no help at all, kept forgetting stuff, and just made the whole experience terrible. I def... Read onBy: bethany