Cloudways - Reviews and experiences

Knew I was happy when he calmly walked me through the fix — not perfect, but solid support.

Totally relieved, service actually fixed my account fast and with real politeness. Iqra handled it smoothly, professional but warm, would recommend, hope others get lucky too.

ask for confirmation email.

explain what you tried beforehand.

In the middle of pushing our new site live a DNS record refused to cooperate — had me doubting the whole move to their platform. I opened a ticket and an agent, Brijesh, jumped in, checked records, fixed the propagation issue and we were live within minutes. That eased my doubts, although the dashboard still has a few awkward bits and could be clearer. Overall the hosting plus that quick support makes it an easy choice. If you're unsure, try the live chat first.

The service and support at this hosting provider are just amazing. I got to chat with Aqsa, who was a total rockstar and really helped me out with all my questions and problems. The whole experience was awesome, and I would definitely recommend this provider to anyone in need of reliable hosting services.

I just bought some cloud hosting and man, the support team was amazing. I was having some trouble with SFTP and Shariq really helped me out, took the time to walk me through it. They were quick and really knew their stuff. I was seriously impressed by the service. Keep it up!

I was in a tight spot and needed help right away. The customer service rep I talked to was so patient and professional, they really knew what they were doing. They listened to my problem and fixed it quickly. Honestly, the customer service team at this company is amazing. They're the best I've ever dealt with, no question about it.

After testing out a bunch of hosting services for WordPress, I finally found a real winner with their amazing service and super speedy technical support. I can confidently say that I'll stick with them for all my client's websites in the future.

The help I got with migrating my site was top-notch. I moved my websites to a new hosting provider and needed help setting up my DNS settings for multiple sites. The Cloudways support team was super helpful and patient, they walked me through everything. From setting up my domain to getting SSL certificates configured, they were with me every step of the way. I've been a customer for some time now, and their support always impresses me.

I got an email the other day saying I was behind on paying my Cloudways bill. I paid it right away, but my servers still haven't been turned back on like they said they would. I'm pretty upset with Cloudways for not following through and I want them to fix this ASAP. It's worrying that I can't access my servers even though I paid on time.

Switching host servers can be pretty intimidating, but having dependable support makes a world of difference. I was lucky to have Veenashree as my Customer Success Manager - she really went the extra mile to address all my concerns quickly and effectively. The Cloudways Tech Support team was also super helpful and knowledgeable every step of the way. I'm thankful for their outstanding service and commitment.

Shariq was really nice and helpful. He listened to my problem and fixed it right away.

Let me tell ya, I've had my fair share of terrible customer service experiences, but let me tell ya, Cloudways ain't one of 'em. I've been with 'em for 2 years now and I gotta say, their support team has never let me down. Whether it's a tech problem or a billing issue, they're always there to lend a hand, and they do it quick. Just the other day, Mr. Ovais helped me out with a billing problem and lemme tell ya, he was not only understanding but also super efficient in sorting it out. I gotta give 'em credit for the top-notch customer service they provide, that's what keeps me coming back as a loyal customer.

I really like using this place to build my website because they are always there to assist me and fix things quickly when there is an issue. The other day, when I was transferring my site, something went awry, but when I reached out for help, they resolved it immediately. Brijesh was the person who helped me, and he was fantastic! Big thanks to Brijesh and to this place for always looking out for their users!

Cloudways has the best setup and it looks really cool! And you know what? The customer support is amazing, like seriously impressive. One time, Ali and Hamza helped me solve my issue super quickly. They even taught me how to prevent it from happening again. This hosting is way better than any others I've used in the past, and I've used quite a few!

Eh, so I had a problem with my server, eh, and I really needed some help, like, right away. Luckily, this super cool person named Javiria from their tech support team totally saved the day, eh! She fixed the issue crazy fast and was so nice and patient the whole time. It's tough to find customer service this good, but Cloudways really hit the nail on the head with their support. If you're looking for hosting that actually gives a darn about you, go with them, eh!

I just talked to this guy, Brijesh, from customer service, and he was a real champ. Answered all my questions right away and helped me out with everything I needed. The whole team at this company knows their stuff and they were so professional. I'm really grateful for their hard work when it comes to taking care of customers.

The support team at this company was really amazing when they helped me transfer my website to their platform. It wasn't a super complicated problem, but I was having a hard time figuring it out on my own. They gave me fast and helpful solutions, and they were really patient and kind in guiding me through the process. I'm so thankful for their help and I would definitely suggest their services to anyone looking for trustworthy website hosting solutions.

I recently contacted customer service because I was struggling to upgrade my Node.js version on my servers using NVM. Aman was super knowledgeable and helped me out quickly and efficiently. He not only updated the versions on both servers but also took the time to explain the process to me and even gave me the curl command for future use. His help not only fixed my problem right then and there, but also gave me the confidence to handle similar issues on my own in the future. It was obvious that Aman's expertise went beyond just reading off a script - he really knew his stuff when it came to the architecture and requirements. I was really impressed with how professional and skilled he was.