WinZip - Reviews and experiences

I bought this program to help with compressing files, but it's been a real pain from the start. When I first signed up, it was fine, but then I started having trouble with it constantly asking for my authorization code without actually accepting it. Customer service wasn't very helpful at all - they didn't give me any real answers and now they're ignoring my requests for help or a refund. To be honest, this program is not reliable and their customer support is basically non-existent.

I just bought upgrade assurance for the newest version of a popular software, but I had a bad experience dealing with the company. They agreed that my upgrade assurance was valid, but wouldn't give me a key for the new version. Then they had the nerve to ask me to renew my upgrade assurance, even though it was still good. When I asked for help, they wanted me to prove my purchase, even though I've used the same name and email for years. This kind of unprofessionalism and lack of trust is not okay.

My subscription had a bumpy start back in December. I couldn't even get started because I couldn't properly register my product. I contacted customer support and waited two whole weeks for a response. When they finally got back to me, they gave me instructions for a PC even though I had clearly mentioned I was using a Mac! I had to wait even longer for a proper solution, but at least they said sorry. The product itself is pretty good, with cloud services and support for big brands, but it would be great to have more online storage options in the future.