Vans - Reviews and experiences

I bought some custom shoes for my grandkid from your site not long ago and to be honest, I wasn't too happy with the whole thing. The service I got wasn't great at all and they didn't really wanna hear me out when I mentioned that the shoes were way too small for my grandchild. I just wish they paid more attention to stuff like that and showed more care for their customers.

I just bought some shoes from the store but oops, I put in the wrong shipping address by mistake. I quickly reached out to customer service right after I made the payment, but I was bummed when they said they couldn't fix the address. I've worked in online shopping before and I know this kind of thing happens all the time and can be fixed easily. I found it kinda surprising that a big company like this wouldn't care more about making their customers happy and fixing a simple problem like this.

I recently went to the store at Paradise Centre and ended up spending $200 on a new pair of shoes and a 2 packs of socks deal that the salesman suggested. But, when I got home and tried on one pack of the socks, they were way too big and didn't fit me. So, a few days later, I headed back to the store with the other pack to exchange them for the right size. Sadly, the same salesman who sold them to me refused to help because I didn't have the receipt. Even though I showed him the email confirmation from Vans, he said they clear their system weekly and couldn't find my purchase. I have to say, that kind of customer service is just shameful and really let me down. I won't be going back to that store, and I'll definitely be telling others to steer clear as well.

I bought some shoes for my grandson from that store not too long ago and I gotta say, I was super let down by the whole thing. The shoes came with no laces and the packaging was all messy. The person I talked to in customer service wasn't very nice and didn't help me out at all. I even sent them an email about it but never heard back.

I've been a loyal customer for years and had really good experiences with this company, until now. I recently bought a new pair of shoes and found a problem with them. When I tried to contact customer service for help, they were no help at all. I was surprised and let down by their lack of assistance, especially since I've been a loyal customer for so long.

I bought a new pair of shoes to add to my collection, hoping they'd be comfy and stylish. Turns out, they were a bad fit even though I ordered a bigger size. They were too small and uncomfortable. I left a review on the website to let others know, and then Vans' customer service team got in touch. I thought they'd try to fix things, but they just ended up wasting my time. They didn't even offer a solution. I'm feeling pretty frustrated and disappointed now, and it's making me think twice about sticking with this brand.

I went to that store and had a really bad experience. The service was not good at all. They said they would call me but they didn't, never said sorry for the mess-up, and wouldn't even talk to their bosses about my problem. It seems like they don't care about their customers, don't keep their promises, and don't fix any issues. I wouldn't tell anyone to go to that store because the service is really bad and the staff isn't helpful at all. I'm still waiting to hear back from them and it's been a pain dealing with this company.