Sucuri

Sucuri reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
46%
Would buy here again
Ordering
7.4
Service
6.6
Pricing
6.4
Delivery
6.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Malware removal support

9.0

"I had a problem with malware on my website, but Sucuri Security was able to fix it quickly and set up protection to prevent it from happening again..."

Critical

Website security service

4.5

"I recently had a really bad experience with the website security service I signed up for. For three whole years, I never got to talk to a real, liv..."

Most Voted

Website malware attack

5.5

"My website got hit with malware recently, and it's been a real headache. I reached out for help over 24 hours ago, but the problem still isn&#..."

Reviews (26)

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Recent IP Blacklisting Issue

L

3 reviews

7.5
Overall Rating
Would buy here again
Yes

I recently ran into a frustrating problem where the company blacklisted my new IP address. Because of this, I couldn't access a bunch of websites, including important medical services I needed. Even after showing proof that I just got the IP address, they wouldn't take me off the blacklist. This rule is worrisome because it punishes people who didn't do anything wrong, and can affect a lot of legit users like me. This kind of strict blacklisting could cause big problems for online services.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
6.0

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Firewall and CDN services

G

16 reviews

10.0
Overall Rating
Would buy here again
Yes

I've been using the firewall and CDN services for a whole year now, and I gotta say, I'm super impressed. The support team is top-notch - seriously, they know their stuff and are always there to help me out with any questions I've got. Ever since I started using these services, my website's security and speed have gotten way better. Even though I've seen some bad reviews, in my opinion, they definitely deserve a 5-star rating based on my own experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Malware detection and removal service

E

11 reviews

4.0
Overall Rating
Would buy here again
No

This company totally messed up trying to get rid of the malware on our website. And even after they tried to fix it, the same problems kept coming back. And to top it all off, they had the nerve to tell us everything was fine when I was still having issues. Their service is not just ineffective, it's also way too expensive, especially when you end up having to hire someone else to actually do the job right. Plus, the customer service people were so rude and unhelpful the whole time.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Recent website security issue

G

23 reviews

5.5
Overall Rating
Would buy here again
No

I had a big security problem with my website because the SSL certificate expired. It made my site go down for a whole day and stressed me out a lot. I tried to get help through support tickets and live chat, but the customer service wasn't helpful and didn't fix the problem quickly. This has happened before in the last year and a half, and it's not okay.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

Security services

K

1 reviews

9.5
Overall Rating
Would buy here again
Yes

As someone who depends a lot on my website for my job, I can't stress enough how crucial it is to have a reliable security service. Sucuri has saved me not just once, but twice now. The peace of mind it gives me is just so valuable. The idea of my website getting messed up by malware is scary, but having Sucuri there to quickly and effectively fix any security problems calms me down. Their services are definitely worth every cent and more. I really suggest Sucuri to anyone who cares about their website's security and usability.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Website malware attack

A

7 reviews

5.5
Overall Rating
Would buy here again
No

My website got hit with malware recently, and it's been a real headache. I reached out for help over 24 hours ago, but the problem still isn't fixed. The company's response time has been pretty slow - took them a whopping 9 hours to get back to me. This delay is really hurting our business and how we show up online. The Ticket ID is 16606368701199, we really need some quick action to sort this out.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

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About Sucuri

Sucuri is a globally recognized website security company specializing in offering comprehensive website security solutions. These solutions include malware detection and removal, website firewall services, and intrusion prevention. The company was founded in 2009 by Daniel Cid and has since become a prominent player in the website security space, serving a wide range of customers from website owners to small and large organizations. Sucuri aims to provide easy-to-use, effective, and affordable website protection tools to ensure the security and integrity of websites against cybersecurity threats. Over the years, it has gained a reputation for its reliable services and for actively contributing to the online community by researching and informing about emerging threats.

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Contact Information

🌐 sucuri.net

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Last update: November 29, 2024

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