SafeStreets - Reviews and experiences

my main fear here was fire. That’s not stuff you replace with insurance; that’s life and pets. The house is from ’82 and I’m having it rewired, so I’m already on edge about anything electrical. When the tech said if I go buy consumer smoke detectors and install them, they won’t summon the fire department, I sort of understood the issue but also felt trapped. If a detector only sits in one spot — say the back of the upstairs — and a blaze runs through the attic, I don’t want to wait on some remote signal that never even got picked up.
I told the Safe Streets guy straight up I’d rather pull out the non-working detectors myself. He ended up removing them — I didn’t care about ugly holes or whatever, I just wanted them gone if they weren’t doing their job. I’ve dealt with other companies before; sometimes they’re upfront, sometimes not. This felt like the latter. I felt misled, especially since I’d asked and thought we agreed things were fine.
In the end I switched to ADT after someone recommended them. It wasn’t an easy choice — the Safe Streets rep assumed I could swallow a $3,000 overhaul, which isn’t realistic for me. I could’ve gone elsewhere earlier, but I gave them the benefit of the doubt. The tech who came after did me a solid by pointing out the dead units; otherwise I might still be living under the impression everything was functional.
Quick takeaway: check your detectors yourself if you can, ask for proof they’re working, and don’t assume your install covers everything just because you paid for extras. I’m a real estate broker, and I’ve already told a couple of clients to avoid Safe Streets after what happened with my last two listings. Not mad about the product itself so much as how it was represented. Just be careful — especially if you’ve got pets or an older place.