Pawp - Reviews and experiences

So my German shepherd had a really scary emergency and I had to rush her to the emergency room. I thought I was all set with the insurance I got from Pawp for when we travel, but when I tried to get reimbursed, it was a complete nightmare. They made it so hard for me to get my money back, even though I paid for emergency coverage! They claimed I didn't follow all the vet's advice, but I did everything they recommended. I just didn't feel right leaving my dog in a new city overnight. Save yourself the hassle and look for a different pet insurance provider instead of Pawp!

I just bought some cat stuff from this company and it was a total disaster. The customer service was terrible and they won't give refunds, which is not cool. I had to complain to the BBB but still didn't get my money back. I even canceled my membership and still nothing. They told me to go to the bank to dispute the charge instead of just giving me a refund, like they don't care about their customers. My whole experience with this company was really disappointing and I wouldn't suggest it to anyone.

I just found out that there was a charge on my credit card from a company I never used. I contacted their customer service for help, but the person I talked to didn't seem to care and wasn't very helpful. Even when I tried to explain what happened, they didn't want to give me a refund for the charge that wasn't supposed to be there. This whole situation made me think that this company doesn't operate in a fair way. I usually don't leave negative reviews, but I had to this time to warn others about their bad practices and customer service.

My puppy Daise was really sick, so we had to rush her to the vet in the middle of the night because she had blood in her urine. The vet did a bunch of tests, and it ended up costing a fortune, like $2,000! But when I asked Pawp to help cover the bill, they flat out said no! They were all like, "Sorry, it's against our policy." What a total rip-off! I've been a loyal customer for over 3 years, and this is how they treat me? Not cool, Pawp, not cool at all. I even tried reaching out to their support, but haven't gotten a response. They don't even have a working phone number! I'm so angry, I'm gonna report them to the AG and BBB. Pawp, you're such a scammer!

I had a big emergency with my pet not too long ago and I was really let down by the service I got. They wouldn't help cover the costs, saying it wasn't serious enough to be an emergency. I really suggest not using this service if you want to take good care of your furry friend. It's better to go with a more trustworthy provider like Lemonade or Nationwide instead.

I had insurance with that company for about three years, eh. But when my dog got diagnosed with diabetes, I had to rush him to the vet, and they didn't cover it, even though I did everything by the book, you know? Right away, I phoned a vet from the company, and took my dog in for treatment within the right time frame. But PAWP didn't come through with their coverage. Being a good pet owner, I cancelled my membership and think others should look for more reliable insurance, eh. The emergency fund policy has so many conditions and exclusions, it's obvious that PAWP can deny coverage for any reason, no matter what the situation, eh.

I recently had to rush my dog to the vet for an injury, and I spoke to a licensed vet tech over video call who approved the treatment. I sent in a request for emergency funds along with the vet receipt. However, Pawp didn't accept the receipt and asked for my dog's full medical history and detailed vet notes within a week. My vet couldn't get back to me in time since I was in NYC for my own treatment, so Pawp didn't help with the $741 bill. Despite being with Pawp for 5 years, they didn't budge on their "NO EXCEPTIONS" policy, saying they needed to help other clients.

This company is just awful! I signed up for their Emergency Fund, followed all the rules exactly to make sure I would get reimbursed, but nope, they denied my claim for no reason. It's like they always find ways to deny claims, whether they say it wasn't a real emergency, claim I didn't contact them, or accuse me of not sending the right paperwork on time. Even though I did everything they asked when my dog was in an emergency and sent in all the necessary documents promptly, they still denied my claim. I'm going to report them to every government agency possible! They claim to be a pet insurance company, but they are just a scam. Don't get fooled like I did.

This company is a total rip-off! I've been paying for insurance for my dog for 3 years, and when he had another emergency, they denied my claim. They said I waited too long to seek treatment, even though I did everything they told me to. The policy is so unclear that they can deny any claim they feel like. Don't bother spending your money here!

I can't believe how bold this company is! I'm stuck with a $1700 vet bill because they wouldn't give me a refund. They're saying my 13-year-old beagle didn't go to the vet soon enough. How was I supposed to know that his throwing up meant something serious? We waited ten days fretting before finally going to the vet, only to hear it was probably cancer. Would it have changed anything if we went sooner? Who can say, but it's cruel and unjust to deny me a refund in this situation.

This vet service has changed a lot since I first signed up. They used to be super helpful, but now they make things more complicated. My bulldog got really sick after taking some meds, and I rushed her to the vet. The vet said it was an emergency and we had to go to the hospital. It was so scary, but I thought I could count on the vet service to help out. Turns out, they wanted all these records and stuff before they would do anything. Like, my dog was dying and they wanted to wait for paperwork. It was so frustrating. In the end, they did pay most of the bill, but it was a headache to deal with.