OVHcloud - Reviews and experiences

We ran into a problem with the hardware RAID that stopped us from getting at more than 100TB of important data. Even though we put in a ticket and gave more details, we didn't hear back for a whole day. Trying to get help through chat and phone calls didn't work out, so we're stuck without any support to fix the issue. This lack of help has really messed up our work and made us lose trust in the service provider.

I got an email from the company about upgrading my hosting plan. They said the new plan would have the free domains from my old one. But when I switched over, I realized the free domains were missing. I reached out to the support team, but their reply didn't help at all. They closed the ticket without fixing the problem. The link in their email to check the ticket didn't even work, which made things more frustrating.

I've been using cloud hosting for a few years now and for the most part, I've been pretty happy with how well it works. It's been reliable and does what I need it to do for my websites and apps, which is great. But, I recently had an issue with a payment mix-up and it was a real pain trying to fix it. They were not very flexible when it came to getting a refund and the customer service was not the greatest. So, if you're thinking about using this service, just be careful with how you pay and know that getting a refund might not be easy. Just a heads up!

So, I asked them to transfer my domain, did everything I was supposed to, but nothing happened. Tried contacting support but no reply. This not okay, they need to step up their game. I pay for good service and didn't get it. Really disappointing, thinking about finding a new provider.