Kofax - Reviews and experiences

My experience with this company has been really disappointing. I can't recommend them or their products because they don't provide any service at all. I've tried calling multiple times but haven't been able to talk to anyone, and they haven't responded to my messages. The customer support is terrible and it's made me feel really frustrated and dissatisfied with what I bought.

I recently got Nuance PDF software, eh, and ran into a real annoying problem. Out of nowhere, the software just stopped working and started showing a note saying it was a Trial Version on all my PDF files. So, I did some digging and found out that Nuance got taken over by another company, which looked like it was the reason for the software acting up. Even after reaching out to their Tech support for help, the problem just wouldn't get fixed after months of talking back and forth and even giving them remote access to my computer.

I ran into a big problem with the software that just couldn't get sorted out even after talking to customer service a bunch of times. Even when they were able to see and control my computer from afar, the problem stuck around and ended up causing more issues for my system. The customer service folks wouldn't take things to the next level without more access to my computer, which just made things even more frustrating and annoying. In the end, I had to reformat my system to finally fix all the messes caused by their failed attempts to solve the original problem.

What a total nightmare trying to get help from the customer support team at this company. I reached out for help at the end of December and spent almost two months giving them everything they asked for, only to hear that they couldn't assist me because I'm an individual retail licensee and not a corporate customer. The way they dealt with it was so disrespectful and unprofessional. It felt like I was doing their job for them for no pay, and I won't be buying from them ever again.

After having a bit of a rough go with Kofax once they took over Nuance, I was actually quite pleased with the tech support I received. Usually, when one company buys another, the service quality tends to drop, especially for older versions of the software. But this time was different - the tech support I got for my problem with an old version of Omnipage was really impressive. The tech support guy, Sourav, was not only friendly but also super patient and knew his stuff. Despite my slow internet and crackly phone line, Sourav was able to figure out and fix the issue quickly. What really stood out was how smoothly he handled interruptions for downloading updates, which was a big improvement from past experiences. All in all, I was pleasantly surprised by Kofax.