iThemes - Reviews and experiences

My experience with BackupBuddy has been really frustrating because it keeps having lots of bugs that make my backup files useless. Plus, trying to set up the S3 remote backup feature is super annoying because the instructions are old and don't match how AWS works now. I even reached out to support, but they weren't helpful at all and just told me to pay for more support.

I recently bought the gold version of a backup plugin and honestly, it was a huge letdown. The website made it sound like it would be super easy to set up, but it was the total opposite for me. I've been doing web development for almost 20 years now, so I know my way around, but this plugin gave me trouble on all three of my WordPress sites. I reached out to customer service for help, but even then, I couldn't get it to work. In the end, I had to give up and switch to a different plugin that actually worked without any issues. And to make matters worse, when I asked for a refund, they turned me down. So yeah, needless to say, I won't be coming back as a customer.