
IObit - Reviews and experiences
Oct 2023-May 2024
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Reviews (23)
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Quick resolution of license issue
Quick resolution of license issue
ServiceI had some trouble with my license and needed a quick fix. So, I contacted their customer service team and was pleasantly surprised by how fast they got back to me. Within a day, my problem was sorted out and I could keep using the product without any more hiccups. I was really impressed with how quickly and efficiently they dealt with my issue. All in all, I'm super happy with the service I got.
Software support service
Software support service
ServiceI'm so happy with the software support service I got. My laptop's touchpad crapped out on me while I was away, but they were quick to email me back with different solutions, even if we didn't fix it right away. I really appreciate how fast they got back to me and how much they tried to help me out.
Software order, email issue
Software order, email issue
ServiceI got in touch with customer service because I was missing software from a typo in my email. Cicely from customer service fixed the problem right away and sent the software quickly. I've been a customer for more than ten years and I really recommend their service.
Fingerprint driver software
Fingerprint driver software
ServiceAfter having trouble finding the fingerprint driver software for my mini PC, I thought I'd give Driver Booster Pro a shot. But, turns out it didn't find the driver I was looking for. So I decided to contact their Support team for a hand. The whole thing was super easy and fast, and they hooked me up with the right driver software in no time. I was really impressed by how quickly they helped me out and how willing they were to assist.
New computer software transfer
New computer software transfer
ServiceI just got a new computer and needed to move all my stuff from my old one. So, I reached out to customer service for help. They got back to me super quick and gave me some clear instructions on how to transfer my software. I'm really thankful for their fast and efficient support.
Dual subscription mistake
Dual subscription mistake
ServiceSorry, I ended up getting two licenses by mistake instead of just one, but they totally sorted it out for me. I only really needed one license, so I asked if I could get a refund or maybe extend my subscription instead. They were really understanding and sorted it out quickly. So now I've got a license for a whole year, which is awesome!
Reliable / Affordable / Effective and Great Support
Reliable / Affordable / Effective and Great Support
ServiceI've been using this product for a while now and it's been really great! No issues at all. Just make sure to pay attention when you're installing it and read all the screens because you have the option to choose if you want to install extra things or not. Sometimes it's useful, sometimes it's not. But you have the control. I had a question about renewing my subscription and upgrading one of the products. I sent them an email and within 12 hours, they replied and provided me with a new license for a free upgrade! That's fantastic customer service.
Ehh, Wrong Order
Ehh, Wrong Order
ServiceSo, I made a mistake and ended up ordering the wrong item - classic move by me. I decided to contact Customer Support to try and fix my blunder. And lo and behold, within 24 hours, Zoe swooped in to save the day. Not only did she fix my mistake, but she also went above and beyond. Huge thanks to Zoe for coming through in the clutch!
About IObit
IObit is a software company that specializes in developing system utilities and security software to improve computer performance and security. Founded in 2004, IObit provides users with innovative system utilities for Windows, Mac, and Android devices to significantly enhance operational performance and protect them from security threats. The company's portfolio includes well-known products such as Advanced SystemCare, Driver Booster, IObit Malware Fighter, and Smart Defrag. IObit focuses on providing easy-to-use and effective solutions to maximize computing efficiency and protect against various cyber threats.
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Last update: November 29, 2024
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