Envato - Reviews and experiences

Envato said no, and basically told me to buy something else before they'd consider giving the money back. That left me annoyed and out of pocket, especially with our exchange rate. Kinda disappointing, honestly.

I hesitated a lot before buying — partly because this was my first time getting anything like a white‑label app/template off that marketplace, and partly because I’d heard mixed things from other sellers. In the end I bought two items (a taxi app clone and a WooCommerce theme) to test how fast I could get a brand up. At first the code worked fine and I thought, okay, not bad. Then I noticed another buyer publishing apps using the exact brand name I’d coined for my project. That really threw me — I’d assumed a name I invented would stay unique to my build. I raised it with support, pushed it up the chain, sent screenshots and everything. Their final reply was basically “no violation,” and they closed it. I even tried leaving a public review to warn others, but it was removed because the “review window” had passed. So my doubts before buying didn’t really disappear; they turned into a different worry about privacy/ownership handling. If you care about keeping your app identity exclusive, be careful — I wish I’d been more cautious or used a different vendor. Small rant, but that’s my take.

the developer claimed I never reached out, and the marketplace sided with them at first — even after I explained the portal failures. At one point they asked me to keep trying the same broken system. I threatened a chargeback when I’d had enough, which is not something I do lightly. After that things moved, but only because I pushed. I eventually got a response and, after more back-and-forth, the issue was resolved through a refund (via my card issuer, not the seller). So the positive: I’m relieved I didn’t lose money and the whole mess is closed. The negative: the plugin itself felt unfinished and the support experience was disjointed — jumping through error screens, re-supplying access details multiple times, and repeating myself. If you’re thinking of using this, test on a staging site first, keep screenshots and timestamps, and be ready to fight for a refund if the support system is flaky. I’m honestly glad it worked out in the end, but I wouldn’t recommend relying on this plugin or that support flow without a backup plan.

Man, that company sucks. The customer service was brutal, and the plugin I purchased was nothing like I thought it would be. I asked for my money back since it was such a disappointment, but they took forever to get back to me and then just flat out said no without explaining why. I should have read the reviews beforehand, they're all terrible as well. This whole thing was just a nightmare.

I recently bought some digital stuff on Envato, but they never showed up in my account. I contacted Envato for help, but they couldn't fix the problem. After getting frustrated and looking around, I found my items on a different website. When I tried to get help from that site, they sent me back to Envato, where I waited for days with no solution. It was only when I went straight to the vendor's site that I finally got the support I was looking for. It makes you wonder, why even have Envato in the middle if their systems don't work?

I just bought a theme from this website, thinking it would work well for what I wanted. But then I saw that the CMS didn't fit with how I like to learn, which is through Elementor. I'm used to using Divi, which I find easier to use and customize. When I asked for my money back because of this issue, it was really hard to talk to customer service. After lots of waiting and talking to different people, they said no to my refund even though I didn't use the theme and it wasn't what I expected.

Don't fall for it, eh! That company is nothing but a scam. They show off fancy templates on their website, but fail to mention that you need specific design software to even use them. As soon as I bought it, I realized my error but they wouldn't give me my money back. They said I already downloaded it (even though I couldn't open it). Clearly, they're just in it for the money, not to help us out. Don't waste your time with them, eh!