
Constant Contact - Reviews and experiences
Nov 2023-May 2024
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Reviews (21)
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Problem with order
Problem with order
ServiceIt felt like I was waiting forever to get some help with my issue, but Tyler was finally able to come to my rescue. He asked all the right questions and didn't make me feel like it was my fault!
Newbie newsletter help
Newbie newsletter help
ServiceJennifer was amazing at helping me with my newsletter issues as a beginner. Her friendly attitude and confidence were so helpful and much appreciated. Being able to talk to someone like Jennifer made my experience with CC really great. Thanks a lot, Jennifer, and thanks to CC for the awesome service!
Got help from a super patient lady
Got help from a super patient lady
ServiceOh my gosh, this lady named Theresa was super nice and helpful to me! She really knew her stuff and answered all of my questions. Thanks to her, I can use CC without any issues now!
Great Customer Support
Great Customer Support
ServiceI had such a great chat with this person from the company! She taught me a super cool computer trick. I definitely think she deserves a raise!
Email marketing service
Email marketing service
ServiceThe customer service at this company is absolutely amazing. The staff really went the extra mile to help me with my ideas and make me feel important. As a new entrepreneur, their help was so important in getting my email marketing campaigns up and running. They gave me great advice and knowledge that I couldn't have gotten anywhere else. I would definitely suggest their services to anyone wanting to expand their business with email marketing.
Email template consultation and support
Email template consultation and support
ServiceI just wanted to share that I had a great experience getting help with an email template from a representative. We were able to figure out and fix the problem I was having with the template really quickly. The support team was also super helpful in making a new template and finding a solution to a tricky coding issue. The representative gave me options to choose from so I could pick what worked best for me. It was a really positive experience overall.
Social marketing campaign assistance
Social marketing campaign assistance
ServiceMy usual social media person was off, so I had to do it myself. I had some trouble and ran into problems, but Chris F really helped me out. He was patient and pro the whole way through. He did a killer job!
Email marketing services
Email marketing services
ServiceThe customer service team at this company is amazing. They always answer quickly, listen well to my issues, and make sure to check back when necessary. I've been with this company for about four years now, and they've never let me down. I'd definitely suggest their email marketing services to anyone in need of a solid solution.
Email marketing software
Email marketing software
ServiceI got some really great help from one of the team members who showed a lot of talent, professionalism, patience, and great customer service. Kris was super helpful and went above and beyond in helping me with my questions.
Email and survey creation assistance
Email and survey creation assistance
ServiceAs someone who's been using Constant Contact for a while now, I gotta say it's been a real help with putting together emails and surveys. But, every now and then I find myself needing to bounce some ideas off someone from their crew. Just the other day, I had a tricky situation and needed some advice. The support team didn't just hear me out, they actually sat down with me and we figured out a workaround together. It was like chatting with a good buddy who was there to point me in the right direction.
Email marketing software
Email marketing software
ServiceI recently had a great experience talking to one of the folks at this company, and I have to say, it was really eye-opening. The person, let's call her "Theresa," knew a ton about the product and gave me some really helpful tips on how to make my email marketing better. Theresa was super helpful, and everyone else I talked to was really professional and nice as well. Theresa even went out of her way to show me the premium services they offer and helped me book a meeting with a specialist for more help. The help and guidance I got was amazing, and I'm really thankful for all the support.
Tech support experience
Tech support experience
ServiceI just had a great tech support experience with a company. The person I spoke with, let's call her Deja, really knew her stuff and walked me through every step with clarity and expertise. She was not only friendly, but also very personable which made me feel at ease during our chat. I could tell she was confident in her abilities to help me out. I was really impressed with the service I got and I think the company did a great job in hiring such excellent support staff.
Fundraiser invitation creation
Fundraiser invitation creation
ServiceHey there! I've been using this thing for about 3 years now and it's been amazing. The customer service team is just so nice and helpful. They really know what they're doing and make everything so simple for us. Thanks for being awesome and making our lives easier!
About Constant Contact
Constant Contact is an American company that specializes in email marketing services. Founded in 1995, the company provides software solutions designed to help small businesses and non-profits create and manage email marketing campaigns. Over the years, Constant Contact has expanded its offerings to include tools for social media marketing, website management, and ecommerce, aimed at helping users increase their online visibility and engagement. The company was publicly traded on the NASDAQ until 2015 when it was acquired by Endurance International Group. Constant Contact emphasizes user-friendly interfaces and extensive customer support, catering primarily to those without advanced technical or marketing skills.
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Last update: November 29, 2024
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