Aaptiv

Aaptiv - Reviews and experiences

Average rating
6.6 /10
Based on 22 reviews
Nov 2023-Apr 2024
Star distribution
51x
45x
310x
25x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (22)

Unauthorized recurring charges

Complaints

I just found out that I've been getting charged for a subscription I never signed up for over the last three years. I always cancel free trials, but I still got charged for a service I didn't even know I had. It's not right that the company won't give me a refund, so I'm gonna take this up with the right people.

Yearly subscription trap

Complaints

Tried out the app for a bit, didn't really like it, and then got hit with a charge for a whole year out of nowhere. Couldn't even get my money back even though I didn't want to keep the subscription. Definitely not worth the cash.

Unforeseen subscription charge

Complaints

I have a story to share about this subscription service that charged me $99 out of the blue. I hadn't even used the app in a year and then I saw the charge on my bank statement. I looked through my emails for any heads up about the renewal, but there was nothing there. I'm pretty upset about the way this company handled everything - they wouldn't even give me a refund when I asked for one.

Auto-renewal subscription

Complaints

The automatic subscription renewal seems so sneaky, like they're trying to pull a fast one on us. They charge $99 every year and they just count on people forgetting so they can keep raking in the cash. They don't even bother sending reminders or giving refunds, which leaves a lot of us feeling let down. The customer service page is flooded with complaints about this, which really puts a damper on the whole membership. People are losing trust in this company more than ever.

Year Subscription Charge

Complaints

I got stuck with a year subscription fee cuz of a personal tragedy right after the free trial ended and couldn't switch to a monthly plan. I tried contacting the company and app store to sort it out, but no luck.

Unauthorized charges

Complaints

I never even used this service before and suddenly got charged $99. I don't even have an account to use any services from them. Also, they won't confirm if they removed my info. Isn't this totally a scam? I'm shocked and so disappointed. Make sure to check reviews before buying or downloading anything.

Free trial issues

Complaints

I read reviews from other customers who didn't get their money back after a free trial, but I still wanted to try it. I only used the trial for four days before deciding not to continue, but now I'm being charged for a whole year. Customer service hasn't been helpful and keeps insisting on charging me. Really disappointed with this whole situation.

Annual subscription, missing content

Complaints

I was so disappointed with my experience with this subscription service. I signed up for a whole year, only to find out that a lot of the stuff I wanted to see was gone. I contacted customer service to try to fix things, but they wouldn't give me my money back. It was really upsetting to feel like they tricked me and didn't treat me fairly. I liked the service itself, but the company's lack of honesty and responsibility left a bad feeling. It's too bad that they care more about making money than making customers happy.

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About Aaptiv

Aaptiv Inc. is a digital health company that specializes in providing audio-based fitness programs and wellness content. Established in 2015 by Ethan Agarwal, its aim was to make high-quality, accessible fitness guidance available to people regardless of their location. Aaptiv offers a wide range of workouts including running, strength training, yoga, and meditation, all tailored to different fitness levels and goals. These audio-guided sessions are designed to make it easier for users to stay motivated and achieve their fitness objectives without the need for attending physical classes or having access to gym equipment. Through its mobile app, Aaptiv delivers personalized workout plans and tracks users' progress, facilitating a more engaging and flexible fitness regimen.

Contact Information

One World Trade

10007 New York

United States

📧 support@aaptiv.com

☎ +1 (877) 290-2815

🌐 aaptiv.com

Last update: November 29, 2024

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