Z. Muller

I recently sent my backpack in for repairs, thinking the warranty would cover the broken zipper. I did everything they asked on their website, paid for shipping, and waited 7 weeks. But when the package came back unopened, with 'non reclame' written on it, I was so upset. It's like Eastpak gave me the wrong info on purpose. Such a waste of time and energy. It's really disappointing when a company doesn't stick to their own warranty rules.