Yesenia Rutherford

I bought a duffle bag from this company a few years ago and I was really impressed with the quality at first. But this summer, I had a problem with the zipper - the slider on one of the outside zippers came off. I thought it would be no big deal because Eastpak supposedly has a 30-year warranty on their bags. However, when I reached out for help, I was told I had to send the bag all the way to Poland at my own cost to their 'expert' center. And not only that, I had to pay for customs fees and shipping back to me. They even sent me a list of prices and said their 'local experts' would decide if the repair was covered under warranty, even though I sent them clear pictures of the problem. This whole situation really got me thinking about the trustworthiness of their warranty and left me feeling frustrated and let down.