All reviews of T. Hintz
Review about: Privacy
Account creation and funding source issue
I tried to make an account on the platform, but had trouble adding a way to pay for stuff. Although I managed to add a payment method at first, I had problems creating a card. I tried fixing it by taking out the payment method and adding it again, but it didn't work. Then, I tried using a debit card like the website recommended. Even though the card was accepted and a small charge was made to confirm it, I got an error saying only active accounts could use payment cards. So, I reached out to support for help, and explained what was going on. I got a reply saying they couldn't help me right now because they couldn't confirm my identity with the info I gave when signing up. So, my account got suspended and the payment method I added was removed for safety. Even after trying to get more info and a solution, I got generic responses that didn't really solve the verification problem. It made me feel frustrated and unsure if I can still use the service in the future.
Review about: Thahab
Hermes bag
I had such a great time with Thahab! The customer service was excellent, especially Yazan who really went out of his way to help me with all my questions and make sure I felt confident about my purchase. Even though I was getting antsy about the shipping taking a while, she stayed calm and upbeat, and was even there to help me after hours. The Hermes collection on their site is absolutely stunning, and I'm thrilled with how beautiful the bag I got is.