All reviews of Stephanie McIntosh

  • Review about: Goldenerre

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    Would buy here again
    Overall

    Watch bands and watch covers

    I purchase two watch bands and two face covers. Love the bands but the watch covers fit a bit loose. I wrote the company about the watch cover fit and they said they’re designed to fit with a little give.

    I came home however yesterday from my errands however to discover the watch face had fallen off.

    I wrote the company and their response was unapologetic, despite the fact I had flagged this to them months earlier. Instead they said “sorry you are not satisfied. We wish you luck find a brand you are more content with” WHAT? You would think the response would begin with “so sorry. This obviously does not meet our brand standards. Can we send you another? We want you to remain a loyal customer”

    Unbelievable.