Rhoda Schumm

I recently ordered something from SNS and the customer service I got was really disappointing. I saw there was a 20% discount after I ordered, so I contacted their customer service to see if I could get the discount applied before it shipped. They said no, they don't do that. I thought that was pretty unfair, especially since they have a 14-day buy and try policy. It felt like I was being punished for trying to get a discount that other people could get. And then they told me I had to return the item and buy it again to get the discount. Plus, their stores don't take returns from online orders, so I'd have to pay extra for shipping just to get the discount. The whole thing left a bad taste in my mouth, and I felt like they didn't care about keeping me as a customer.